Ukusuka kwisiphithiphithi ukuya ekuzoleni: Indlela yokutyela eSmart ezisebenzisa ngayo iSoftware ukuguqula ukusebenza

Ngena kuyo nayiphi na indawo yokutyela eyimpumelelo ngexesha leeyure ezixakekileyo, kwaye uya kubona into ekhangeleka ngathi sisiphithiphithi esicwangcisiweyo—i-odolo ezibhabhayo, iipleyiti ezihambayo, ukulungelelaniswa kwabasebenzi. Ngaphaya kwemiboniso, nangona kunjalo, loo siphithiphithi siya ngokuya silawulwa hayi ngokukhwaza kodwa ziinkqubo ezikrelekrele zesoftware. Ishishini lokutyela, ngokwembali licotha ukusebenzisa itekhnoloji, lifumana utshintsho lwedijithali. Abanini baqaphela ukuba umda wempazamo u-razor-thin, kunye ne-avareji yeengeniso ezijikelezayo phakathi kwe-3-5%. Abanakuhlawula inkcitho, ukungasebenzi kakuhle, okanye ukuqikelela. Apha kulapho isoftware yolawulo lwale mihla ingeloncedo nje kuphela—iya iba yimfuneko ekuphileni nasekukhuleni. Ukusuka kwii-cafes zendawo enye ukuya kwii-franchises ze-multi-outlet, abaqhubi baxhamla iiplatifomu ezidibeneyo zokulungelelanisa yonke into ukusuka kumava eendwendwe zendlu ukuya kwi-back-office accounting, ukuguqula iintloko zokusebenza zibe izigqibo eziqhutywa yidatha.

I-Restaurant's Operational Nightmare (Ngaphambi kweSoftware)

Ukuze siqonde ukubaluleka kwesisombululo, kufuneka siqonde ukubaluleka kwesisombululo sokuqala, kufuneka siqonde ukubaluleka kwesisombululo. Ukubaleka indawo yokutyela sisenzo sokujija kunye neebhola ezilishumi elinesibini emoyeni ngaxeshanye. Ukuchithwa kwe-inventri, ukungqubana kweeshedyuli zabasebenzi, ababoneleli bazisa emva kwexesha, kwaye ubusuku obuxakekileyo bangoLwesihlanu bunokutshatyalaliswa yinkqubo enye yokuthengisa (POS) yokuwa kwenkqubo. Iinkqubo zezandla zezona zityholwa kakhulu. Umnini unokuchitha iiyure ngeveki ii-invoyisi zephepha ezinqamlezayo ezinobalo lwe-spreadsheet, kodwa afumane i-15% yeyantlukwano abangakwaziyo ukuyichaza-imali ephoswe ngokoqobo kwinkunkuma. Unxibelelwano phakathi komphambili nasemva kwendlu luhlala lusenzeka ngamatikiti abhalwe ngesandla kunye nezicelo ezikhwankqisayo, ezikhokelela kwiimpazamo ze-odolo kunye nokulibaziseka kwekhitshi.

Oku kuqhekeka kuneendleko zokwenyani. Umbutho weSizwe wokutyela uqikelela ukuba inkunkuma yokutya iyodwa inokutya i-4-10% yokutya kukonke okuthengiweyo kwindawo yokutyela phambi kokuba isitya esinye sifike kumthengi. Yongeza ukungasebenzi kakuhle kweshedyuli yabasebenzi, apho abaphathi benza iithayimthebhile ezisekelwe kwithuku kunedatha yezentengiso zembali, kwaye ujonge ukugcwala kwabasebenzi ngoLwesibini ocothayo kunye nokungaqeshwa kwabasebenzi ngeMigqibelo ephithizelayo. Zombini ezi meko zilimaza eyona nto iphambili: enye ngomvuzo oyilahleko, enye ngokulahleka kweentengiso kunye namava ahlwempuzekileyo abathengi. Le nyaniso ye-software yangaphambili idala imeko eqhubekayo yokucinywa komlilo okusebenzayo, okushiya abanini bengenaxesha lokucwangcisa iqhinga okanye ukukhula.

Inkqubo yeNervous Ephakathi: I-Integrated Software Platform

Isisombululo sale mihla asiyorejista yemali nje engcono; yinkqubo yokusebenza kweshishini elimanyeneyo. Khawube nomfanekiso weqonga apho i-POS yakho, umkhondo we-inventri yakho, umcwangcisi wabasebenzi bakho, iincwadi zakho zokubala, kunye nenkqubo yakho yogcino lwabathengi bonke bathetha ulwimi olufanayo kwaye babelane ngedatha ngexesha lokwenyani. Lo ngundoqo wenguqu. Xa iseva ikhala kwi "Salmon Special" kwiTheyibhile 7, i-POS ayishicileli nje itikiti. Ikhupha ngoko nangoko inxalenye enye yesalmon, imifuno, kunye nemifuno esecaleni kwi-inventri yedijithali. Inika intengiso kumncedisi wokulandelela ingcebiso. Ihlaziya uqikelelo lwentengiso yosuku. Ukuba i-inventory ye-salmon yehla ngaphantsi kwe-pre-set par level-thi, i-10 izahlulo-inkqubo inokuvelisa ngokuzenzekelayo umyalelo wokuthenga kumthengisi okanye ulumkise umphathi.

Oku kudityaniswa kuphelisa i-silos yedatha. Umnini akasafuni ukungena kwizicelo ezintlanu ezahlukeneyo. Ideshbhodi enye ibonelela ngombono opheleleyo wempilo yeshishini: amakhava akhoyo namhlanje, ipesenti yeendleko zokutya, iindleko zabasebenzi njengepesenti yeentengiso, izinto zemenyu ezithengiswa kakhulu, kunye namanqaku empendulo yabathengi. Olu tshintsho ukusuka kulawulo olucandekileyo ukuya kulawulo oluphakathi koko lujika ingqokelela yezixhobo ibe yinkqubo yolawulo yokwenyani. Inika ingcaciso efunekayo ukusuka ekuqikeleleni ukuya ekwazini, ekuphenduleni nasekulindeleni.

"Olona tshintsho lukhulu kubathengi bethu asiyomisebenzi ezenzekelayo-ifumana umthombo omnye wenyaniso. Xa uluhlu lwempahla, ukuthengisa, kunye nedatha yabasebenzi idityanisiwe, abanini bayayeka ukubuza ukuba 'Kwenzeke ntoni?' kwaye uqale ukubuza 'Yintoni esimele siyenze ngokulandelayo?'"

IiNdawo zokuSebenza eziPhambili eziGuqulwa yiSoftware

1. Uluhlu lweempahla kunye nokuthengwa kwempahla: Ukuphelisa iNtsonkotha yokuNciphisa

Uluhlu lwempahla lusoloko lulelona xabiso likhulu elilawulekayo kwindawo yokutyela kunye nomthombo wayo omkhulu wenkunkuma. Isoftware izisa ukuchaneka kwenkundla kule nkqubo. Endaweni yokubala ngesandla kweveki, inkqubo igcina uluhlu olungapheliyo. Zonke izithako zifakwe ngexabiso leyunithi, umthengisi, kunye nenqanaba lomgangatho. Njengoko intengiso isenzeka, uluhlu lwempahla lusetyenziswa ithiyori. Ubalo oluqhelekileyo lomzimba (ngoku olukhawulezayo ngezikena zebhakhowudi) luthelekiswa namanani enkqubo. Ukwahluka-ukuncipha-kuphawulwa ngokukhawuleza. Oku kuvumela abaphathi ukuba bachonge imiba: ngaba inkunkuma ilungiselelwe (ukwabiwa ngokugqithisileyo), ukonakaliswa (ukujikeleza okungalunganga), okanye enye into? Ngokuhamba kwexesha, iipateni zivela, zivumela ukulandelelana okuchanekileyo okunciphisa iindleko zokugcina kunye nokonakala. Ezinye iisistim zide zihlalutye iindlela zokusetyenziswa ukuze zicebise ubungakanani bomyalelo ofanelekileyo, okunokunciphisa iindleko zokutya nge-3-5%.

2. ULawulo lwezaBasebenzi: Ukucwangcisa neNzululwazi, Hayi ukuqikelela

Abasebenzi ngokuqhelekileyo yindleko yesibini ngobukhulu. Iimodyuli zokucwangcisa ezikrelekrele zisebenzisa idatha yokuthengisa yembali, ukubalwa kosuku lweveki, iiholide, kunye noqikelelo lwemozulu yendawo, ukuqikelela ukuba bangaphi abasebenzi abafunekayo ngeyure nganye. Bajongana neendima zabasebenzi, iziqinisekiso, ukufumaneka, kunye nemithetho yexesha elongezelelekileyo. Oku kudala iishedyuli ezilungelelanisa iindleko zabasebenzi kunye nengeniso elindelekileyo. Ngaphaya koko, iiwotshi zexesha ezidityanisiweyo zithintela "i-buddy punching" kwaye zibala ngokuzenzekelayo iiyure ezisetyenzisiweyo, ikhefu, kunye nexesha elongezelelweyo, ukondla idatha ngokuthe ngqo kwi-payroll. Oku kunokwandisa iindleko zabasebenzi, kujonge ukuzigcina ngaphakathi kokujoliswe kuko kwe-25-30% yoluhlu lwentengiso, ngelixa uqinisekisa ukuba indawo yokutyela inabasebenzi abafanelekileyo ukwandisa ukwaneliseka kwabathengi kunye neentengiso ngexesha elixakekileyo.

3. Amava oMthengi: Ukusuka kwiNtengiselwano ukuya kuBudlelwane

Isoftware yandisa inzuzo yayo ngokuthe ngqo kundwendwe. Ugcino oludityanisiweyo kunye neenkqubo zoluhlu lokulinda zilawula inguqu yetafile ngokufanelekileyo, ukunciphisa iindlela zokuhamba. Iimpawu zeCRM ngaphakathi kwePOS zivumela abancedisi ukuba baqaphele izinto abazikhethayo ("Iindwendwe zikhetha idokodo, i-allergic kwi-shellfish"), eyenza inkonzo eyenzelwe wena. Ukuthengisa, isofthiwe ibamba idatha yabathengi kunye nembali yoku-odola, ivumela i-imeyile ejoliswe kuyo okanye i-SMS imikhankaso: "I-Malbec oyithandayo ibuyele kwimenyu kule mpelaveki" okanye "Yonwabela i-20% isaphulelo sokutyelela kwakho okulandelayo-iintsuku ze-90!" Ukuhlanganiswa kwe-oda ye-Intanethi (yokuthatha kunye nokuhanjiswa) kuba nzima, kunye nee-odolo ezigeleza ngokuthe ngqo kumgca we-odolo yekhitshi ngaphandle kokungena kwakhona ngesandla, ukukhawulezisa inkonzo kunye nokunciphisa iimpazamo.

ISikhokelo seNyathelo ngeNyathelo sokuSebenzisa iSoftware yoLawulo lweNdawo yokutyela

Ukutshintshela kwisistim esitsha kunokuziva kunzima, kodwa ukuphumelela kwe-Good>

ukuze uphumelele, kodwa ukuphumelela kwe-Good>

Musa ukuthenga isoftware ekhangela iingxaki. Okokuqala, chonga iintlungu zakho. Ngaba ziindleko zokutya, isiphithiphithi sokucwangciswa, inguqu ecothayo yetafile, okanye ukuxela iintloko ezibuhlungu? Chaza i-2-3 i-metrics engundoqo ofuna ukuyiphucula (umzekelo, ukunciphisa inkunkuma yokutya nge-15%, ukunciphisa ixesha lokucwangcisa ngeeyure ze-5 / ngeveki).

I-ROI ebambekayo: Yintoni eQuquzelelayo eneneni ehambisayo

Utyalo-mali kwisoftware luzihlawulela ngokwalo ngeembuyekezo ezinzima nezithambileyo. Ukugcinwa okuqikelelwayo kucacile: ukuncipha kwe-20-30% kwixesha elichithwe kwimisebenzi yolawulo lwezandla (ukuyalela, ukucwangcisa, ukunika ingxelo), ukunciphisa i-2-8% kwiindleko zokutya ngolawulo olungcono lwe-inventri, kunye ne-1-3% yokulungiswa kweendleko zabasebenzi. Oku konyusa ngokuthe ngqo loo mda omncinci we-3-5% wengeniso yengeniso. Kwindawo yokutyela eyenza i-$500,000 kwiintengiso zonyaka, ukucutha nge-3% kwiindleko zokutya kubonisa i-15,000 yeedola ngokuthe ngqo ukuya kwinqanaba elisezantsi-kaninzi ngaphezu kokuhlawula iindleko zonyaka zesoftware.

Ngaphaya kwamanani, izibonelelo ezisemgangathweni ziyaguquguquka. Ukunciphisa uxinzelelo kubanini kunye nabaphathi abacacileyo kunye nokulawula. Ukuphuculwa kwezimilo zabasebenzi ngenxa yeeshedyuli ezinobulungisa, ezicacileyo kunye nokulandelela iingcebiso ngokufanelekileyo. Ukunyaniseka kwabathengi okuphuculweyo ukusuka kwinkonzo ekhawulezayo, eyenzelwe umntu ngakumbi kunye nentengiso ekujoliswe kuyo. Isoftware ikwabonelela ngedatha efunekayo ukwenza izigqibo zobuchule: zeziphi izinto zemenyu ezinengeniso ngokwenene emva kokubalwa kweendleko zesithako kunye nomsebenzi? Ngaba kufuneka uvule i-brunch? Idatha evela kwinkqubo yakho inika ubungqina bokuxhasa-okanye ukugatya-ezi ngcamango ngokuzithemba.

Ukoyisa imiqobo yokuPhunyezwa okuQhelekileyo

Ukuchasana nokutshintsha ngowona mqobo mkhulu. Abasebenzi, ngakumbi abo basebenza ixesha elide, banokulumkela itekhnoloji entsha. Ukoyise oku ngokubabandakanya kwangethuba, ukuqaqambisa indlela eyenza imisebenzi yabo ibe lula (akusekho zibalo zomsebenzi wezandla osecaleni, izibalo ezizenzekelayo zeengcebiso) kunye nokuphucula imivuzo yabo (intengiso engcono ngolawulo lwetafile, ingxelo echanekileyo yengcebiso). Khetha isoftware enonxibelelwano olubonakalayo ukunciphisa ixesha loqeqesho. Ukufakwa kwedatha kulungiselelo lokuqala (ukufaka amakhulu ezinto ze-inventri) kunokuba yindinisa kodwa ibalulekile utyalo-mali lwexesha elinye. Uyiqhekeze ibe yiziqwenga ezilawulekayo, mhlawumbi ngokodidi (ukuvelisa kuqala, emva koko iimpahla ezomileyo). Okokugqibela, qinisekisa ukuba une-hardware ethembekileyo kunye ne-intanethi-inkqubo esekwe kwilifu ilungile kuphela njengonxibelelwano lwakho. Ukwenza utyalo-mali kwisisombululo se-intanethi kububulumko nakuwuphi na umsebenzi obalulekileyo.

Ikamva leNdawo yokutyela eLungelweyo

Indlela elandelwayo ibhekiselele ekudityanisweni okungaphezulu kunye nobukrelekrele. I-wave elandelayo ibandakanya izixhobo ze-Intanethi yezinto (i-IoT) apho izikali ezihlakaniphile kwiibhobho zokugcina zihlaziya ngokuzenzekelayo amanqanaba e-inventory, okanye i-sensors zezixhobo ziqikelela xa ifriji inokusilela. I-Artificial Intelligence iya kuhamba ukusuka kwiingxelo ezisisiseko ukuya kuhlalutyo lokuxela kwangaphambili: "Ngokusekelwe kwimikhwa yangoku kunye nemvula eqikelelweyo, siqikelela ukuhla kwe-12% kumakhava ngomso ebusuku; lungisa iishedyuli kunye noluhlu lwamalungiselelo ngokufanelekileyo." Isoftware iya kukwenza nzulu ukubandakanyeka kwabathengi, okunokwenzeka ukudibanisa nezixhobo zetabletop okanye ii-smartphones zobuqu zokuodola, intlawulo, kunye nezindululo zemenyu eyeyakho. Indawo yokutyela eyinkosi yolu qhagamshelo, imeko-bume eqhutywa yidatha ayizukwenza lula ukusebenza kwayo kuphela kodwa iya kudala umjelo obalulekileyo wokhuphiswano, ibonelela ngokungaguquguqukiyo, ukusebenza kakuhle, kunye namava abakhuphisana abangenako ukudityaniswa.

Umyalezo wabanini-ndawo zokutyela ucacile: izixhobo zokubaleka isiphithiphithi somsebenzi kunye nokwakha ishishini elinengeniso ngakumbi, elizinzileyo, nelilawulekayo lilapha kwaye lifikeleleka. Uhambo luqala ngokutshintshela iinkqubo eziqhekekileyo, ezenziwe ngesandla kunye nenkqubo edityanisiweyo eyenzelwe ukwenza i-complex ibe lula. Isiphumo asilotshintsho nje olulula—lishishini elisempilweni elilungele nantoni na ekwikamva lesidlo.

Imibuzo Ebuzwa Rhoqo

Ingakanani imali enokuthi igcinwe kwindawo yokutyela ngokusebenzisa isoftwe yolawulo?

Iivenkile zokutyela ngokuqhelekileyo zibona ukuthotywa kwe-2-8% kwiindleko zokutya ngolawulo lwe-inventri oluchanekileyo kunye ne-1-3% yokulungiswa kweendleko zabasebenzi ngokucwangcisa kakuhle. Kwi-500K yeedola/ngonyaka wokusekwa, oku kuhlala kuguqulela kwi-15,000-$25,000 ye-$ 15,000--$25,000 ekugcinweni konyaka, ngokukhawuleza ukugubungela utyalo-mali lwesoftware.

Ngaba le software yeyeendawo zokutyela ezinkulu okanye ityathanga kuphela?

Akunjalo. Iiplatifti zanamhlanje ezisekwe kwilifu, iimodyuli zenzelwe amashishini abo bonke ubukhulu. Ilori yokutya okanye ikhefi inokuqala nge-POS kunye neemodyuli ze-inventri, ngelixa indawo yokutyela enenkonzo epheleleyo yongeza ucwangciso nohlalutyo, ihlawula kuphela oko bakufunayo.

Kuthatha ixesha elingakanani ukuphumeza inkqubo entsha ngaphandle kokuphazamisa inkonzo?

Ngocwangciso olufanelekileyo, iimodyuli ezingundoqo ezifana ne-POS kunye ne-inventory inokuphila kwiiveki ze-4-6. Ukukhutshwa ngezigaba, uvavanyo olunxuseneyo ngexesha leeyure zokusebenza, kunye noqeqesho olucokisekileyo lwabasebenzi ngundoqo kutshintsho olungenamagingxigingxi olunempembelelo encinci yenkonzo.

Yeyiphi eyona mpazamo inkulu kwiindawo zokutyela xa ukhetha isoftware?

Ukukhetha inkqubo engadibanisiyo. Ukuba i-POS yakho, i-inventri, kunye nokucwangcisa ziiapps ezahlukeneyo ezingabelani ngedatha, wenza umsebenzi omninzi, hayi ngaphantsi. Beka phambili iqonga elidityanisiweyo okanye inkqubo yendalo edityaniswe nzulu.

Ngaba le software inganceda ngeeodolo ze-intanethi kunye nolawulo lokuhanjiswa?

Ewe, ezona nkqubo zingcono zidibanisa ngokuthe ngqo kunye namaqonga amakhulu onikezelo (Uber Eats, DoorDash) kunye ne-odolo yakho ye-intanethi. Iiodolo zingena ngokuzenzekelayo emgceni wasekhitshini, ishenxisa into yokungena ngesandla kwaye inciphisa iimpazamo ekuthengisweni kwangaphakathi nangaphandle kwesakhiwo.