Business Operations

Igitabo cyo Kwamamaza Digitale Igitabo: Kwiyamamaza, Kuyobora, no Gukurikirana ROI (2024)

Master marketing marketing ops hamwe ningamba zishingiye ku makuru. Ubuyobozi buhebuje bwo kuyobora ubukangurambaga, kuyobora amanota, no gukurikirana ROI. Harimo inyandikorugero z'ubuntu.

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Mewayz Team

Editorial Team

Business Operations
Igitabo cyo Kwamamaza Digitale Igitabo: Kwiyamamaza, Kuyobora, no Gukurikirana ROI (2024)

Igitabo cyo Kwamamaza Digitale Igitabo: Kwiyamamaza, Kuyobora, no Gukurikirana ROI

Iheruka kuvugururwa: Mata 2024 | Umwanditsi: Itsinda rya Mewayz Strategy Team

1. Iriburiro: Impamvu ibikorwa byo kwamamaza nintwaro yawe y'ibanga

Muri iki gihe cya hyper-irushanwa rya digitale ya digitale, gukeka ni ibintu byiza cyane nta bucuruzi bushobora kugura. Ibigo bifite ibikorwa byamamaza byabigenewe reba 25% yo hejuru yo kwamamaza neza kandi bigere kuri 15% ROI hejuru yo gukoresha ibicuruzwa (isoko: Ubushakashatsi bwa Forrester). Kwamamaza ibicuruzwa nicyumba cya moteri yitsinda ryanyu ryo kwamamaza - disipuline izana ingamba, ikoranabuhanga, hamwe nibikorwa hamwe kugirango itere imbere cyane.

Aka gatabo gatanga uburyo bwuzuye, bufatika bwo kubaka no kunoza ibikorwa byawe byo kwamamaza. Tuzareba ibintu byose uhereye kumigambi yo kwiyamamaza no kuyobora kuyobora kugeza muburyo bukomeye bwo gukurikirana ROI, byuzuye hamwe na templates hamwe nurwego ushobora guhita ushyira mubikorwa.

2. Gushiraho Urufatiro: Ikorana buhanga & Igenzura ryakozwe

Mbere yo gutangiza ubukangurambaga, ugomba kugenzura ibikorwa remezo byawe. Ikoranabuhanga ryatandukanijwe nimpamvu yambere yo guta amafaranga no gutakaza kuyobora.

Gukora igenzura ryikoranabuhanga ryo kwamamaza

Andika igikoresho cyose muri arsenal yawe, imikorere yacyo, ikiguzi, hamwe nuburyo bwo kwishyira hamwe. Impuzandengo yisosiyete yo hagati ikoresha 12+ ibikoresho byo kwamamaza , nyamara hejuru ya 30% ntibikoreshwa cyangwa birenze (isoko: Gartner).

Icyiciro Cyibikoresho Ibikoresho byintangarugero
CRM HubSpot, Salesforce Kwamamaza ibicuruzwa, imeri $ 50 - $ 300 / ukoresha
Kwiyamamaza Kwamamaza Igikorwa Cyamamaza, Marketo CRM, Isesengura, Amatangazo $ 200 - $ 2000
Isesengura Isesengura rya Google, Mixpanel CRM, Amatangazo, Urubuga $ 0 - $ 1000
Ihuriro ryamamaza Amatangazo ya Google, Amatangazo ya LinkedIn Isesengura, CRM

Gushushanya Ikarita & Kumenyekanisha Ibyuho

    Shushanya ikiyobora kigezweho kiva mubisoko byemerwa kugurisha.
  • Menya icyuho aho kuyobora bigumaho cyangwa amakuru yatakaye.
  • Andika inzira ya handoff hagati yo kwamamaza no kugurisha.
  • Kugenzura imikorere yisuku yamakuru (urugero, kwigana kuyobora, kurangiza umurima).

3. Gahunda yo Gutegura Ubukangurambaga

Gahunda yo kwiyamamaza itunganijwe ihuza amakipe, isobanura ibipimo, kandi ishyiraho igipimo gisobanutse cyo gutsinda.

Inyandiko yerekana ubukangurambaga

Igishushanyo gishobora gukururwa: Amasezerano yo kwiyamamaza
Intego: Intego yabateze amatwi: [Umwirondoro mwiza wabakiriya & Umuntu]
Ubutumwa bw'ingenzi: [Icyifuzo cy'agaciro, USP, CTA]
Gutanga Ingengo yimari: [Ukoresheje umuyoboro & ibikorwa. Reba imbonerahamwe ikurikira.]
Ibipimo Byatsinze (KPIs): [Impression, CTR, CPL, MQLs, Amahirwe]
Igihe: Kuburyo bwuzuye bwimikorere yiki gitabo hamwe na KPI ikurikirana, kora ubukangurambaga bwawe muri Mewayz .

Kugenera Ingengo yimishinga & Guteganya

Ukurikije amakuru yamateka, tanga ingengo yimiyoboro hamwe ninyungu nyinshi. Impuzandengo ya CPL kumuyoboro:

Umuyoboro wo Kwamamaza Ikigereranyo Cyikigereranyo Kuri Biyoboye (B2B)
Gushakisha Ibinyabuzima $ 32 3.5%
Kwamamaza imeri $ 53 4.2%
Imbuga nkoranyambaga (Yishyuwe) $ 65 2.8%
Guhuza Ibirimo $ 88 2.1%
PPC (Shakisha) $ 92 3.0%

Inkomoko: HubSpot Leta yo Kwamamaza, 2023; yahinduwe kugirango ifaranga.

4. Gushyira mu bikorwa Imiyoboro myinshi yo Kwamamaza

Irangizwa niho ingamba zihurira nukuri. Guhuza no guhuza imiyoboro ni ngombwa.

Umuyoboro-Wihariye Imyitozo myiza

Imeri: Kwishyira ukizana kwawe birashobora kongera ibiciro byo gukanda kuri 14% . Buri gihe A / B ibizamini byumurongo hamwe na CTAs.

Imbuga nkoranyambaga: Ibiri muri videwo bitanga imigabane 1200% kuruta inyandiko n'amashusho hamwe (isoko: WordStream).

SEO / Ibirimo: Urupapuro rusubiza ibyifuzo byabashakashatsi kandi rurimo amagambo 2000+ iri hejuru ya 2x murwego rwo hejuru.

Urutonde rwo gutangiza ubukangurambaga

    Umutungo wose (urupapuro rwamanuka, amatangazo, imeri) byakozwe na QA'd.
  • Ibipimo bya UTM byakozwe kumihuza yose.
  • Gukurikirana kode yashyizwe kumpapuro zose zijyanye.
  • Kurongora ifishi yo gufata ihujwe na CRM / urubuga rwikora.
  • Itsinda ryabacuruzi ryamenyesheje ubukangurambaga hamwe n'ibiteganijwe kuza.
  • Amashanyarazi yayoboye yamenyeshejwe hamwe ninshingano zagenwe muri CRM.

5. Imiyoboro Yambere yo kuyobora: Kuva Gufatwa Kugeza Guhinduka

27% byonyine byayobora mubyukuri kugurisha-biteguye iyo binjiye muri enterineti (isoko: MarketingSherpa). Inzira isobanuwe ni ngombwa.

Ibyiciro byo kuyobora Imiyoboro yo kuyobora

Icyiciro cya Funnel Igisobanuro Nyiricyubahiro
Ifatwa Ryambere Umushyitsi atanga amakuru akoresheje ifishi Kwamamaza Imeri-isubiza imeri yoherejwe
Kuyobora Impamyabumenyi Isonga itangwa hashingiwe kumwirondoro & ibikorwa Automation
Kwamamaza Kwujuje ibyangombwa (MQL) Guhura amanota ntarengwa Kwamamaza Imenyesha ryoherejwe kugurisha
Igurisha ryujuje ibyangombwa byo kuyobora (SQL) Yemerewe kugurishwa nkibishoboka Igurisha
Amahirwe Amasezerano yakozwe muri CRM Igurisha Gucunga imiyoboro
Umukiriya Amasezerano yatsindiye Igurisha Kwinjira biratangira

Kurera Ubukonje bukonje

Hafi ya 50% yubuyobozi bujuje ibisabwa ariko ntibiteguye kugura . Shyira mu bikorwa uburere bufite ibikubiye mu burezi, ubushakashatsi bwakozwe, na webinar irahamagarira gukomeza gusezerana kugeza igihe biteguye kugurisha.

6. Ibyatanzwe-Byayoboye Gutanga amanota & Gushyira imbere

Gutanga amanota ahuza kwamamaza no kugurisha mugaragaza icyerekezo gishobora guhinduka. Ibigo bikoresha amanota ayobora reba 77% byiyongera muri ROI kurenza abadakoresha (isoko: Gartner).

Kubaka Model yo Gutanga amanota

Shyira amanota kubijyanye na demokarasi (amakuru asobanutse) nurwego rwo gusezerana (amakuru atagaragara).

Ibipimo byerekana demokarasi (Birasobanutse) amanota Ibipimo byo gusezerana (Byuzuye)
Umutwe wakazi = Ufata ibyemezo +25 Urupapuro rwibiciro rwasuwe +20
Ingano yisosiyete> 200 +15 Gukuramo Whitepaper +10
Inganda = Intego Ihagaritse +10 Yitabiriye Webinar +15
Ikibanza = Akarere gakorerwa +5
Yasuwe Urubuga> Inshuro 5 +10

MQL Icyemezo Cyibisubizo Matrix

Koresha iyi matrix kugirango usobanure amanota agize MQL. Ingingo mbi zirashobora gutangwa kubikorwa bitemewe (urugero, abiyandikishije).

0 - 24 Ingingo 24 Ubukonje bukonje Ongera mubikorwa byo kurera
25 - 49 Ingingo Isusurutsa Ryiza
amanota 50 - 74 Isonga Rishyushye
amanota 75+ MQL (Icyambere) Hamagara terefone ako kanya kuva kugurisha
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7. Inshingano yo Kwamamaza: Gushushanya Urugendo rwabakiriya

Inshingano ninzira yo gutanga inguzanyo kubintu byamamaza biganisha ku guhinduka. Bitabaye ibyo, urimo gukora neza mu mwijima.

Ikigereranyo Cyicyitegererezo Kugereranya

Icyitegererezo Uburyo Bikora Ibyiza Kuri Imipaka
Gukoraho Bwa mbere 100% inguzanyo kubikorwa byambere
Iheruka-Gukoraho 100% inguzanyo kumikoranire yanyuma
Umurongo Inguzanyo ingana kuri buri kintu gikoraho Byoroheje, byuzuye-byuzuye kureba
Igihe-Kwangirika Inguzanyo nyinshi kubintu bikora hafi yo guhinduka Ibicuruzwa bigufi bigurishwa
Ishingiye ku myanya 40% inguzanyo yo gukoraho bwa mbere, 40% kugeza iheruka, 20% yatanzwe

Gushyira mubikorwa Multi-Touch Attribution Model

  1. Hitamo Icyitegererezo cyawe: Tangira na Position-ishingiye kuburyo bwuzuye.
  2. Menya neza ko Ubunyangamugayo: Imiyoboro yose igomba kugira UTM ikurikirana.
  3. Guhuza Amahuriro: Huza urubuga rwawe rwo kwamamaza, isesengura, na CRM kugirango ubone urugendo rwuzuye.
  4. Gusesengura & Raporo: Menya imiyoboro igira ingaruka ku guhinduka, nubwo atariyo kanda ya nyuma.

8. Kubara Kwamamaza ROI: Kurenga Ibipimo Byubusa

ROI Yukuri irenze gukunda no kugabana gupima ingaruka kumafaranga. Inzira ya kera ni:

ROI = (Umusanzu winjiza - Ishoramari ryo Kwamamaza) / Ishoramari ryo Kwamamaza * 100

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Kubara abakiriya ubuzima bwabo bwose (LTV)

Kugira ngo wumve ROI nyayo, ugomba kumenya icyo umukiriya afite agaciro. LTV nikintu cyingenzi.

LTV =.

Urugero: Umukiriya kuri gahunda ya $ 49 / mo hamwe na 94% hamwe nigipimo cya 2% buri kwezi afite LTV ya: ($ 49 * 0.94) / 0.02 = $ 2,303.

Kubara ROI Urugero: Kwamamaza Ibirimo

Ibipimo Kubara Agaciro
Ishoramari ryo Kwamamaza Ibirimo Amafaranga yumwanditsi + software + kuzamura $ 5,000
Amahirwe Yatanzwe Duhereye kuri raporo-yo gukoraho ibintu byinshi 15
Amahirwe-yo-Gufunga Igipimo Igipimo cyatsinze amateka 20%
Abakiriya Babonye Amahirwe 15 * 20% 3
Impuzandengo ya LTV Reba formula iri hejuru $ 2,303
Umusoro winjiza Abakiriya 3 * $ 2,303 $ 6,909
Kwamamaza ROI ($ 6,909 - $ 5,000) / $ 5,000 * 100 38.2%

9. Kwamamaza Kwiyoroshya & Gukora neza Gukoresha

Automation nimbaraga zo kugwiza ibicuruzwa ops. Igabanya imirimo yintoki, ikemeza guhuzagurika, kandi ikemerera kwimenyekanisha kurwego.

Ibikorwa Byingenzi Byakazi Kuri Automate

    Kurera Kurera: Andika ubutumwa bwa imeri ukurikije amanota ayoboye cyangwa ibikururwa bikubiyemo.
  • Umukoro uyobora: Mu buryo bwikora inzira MQLs kugurisha neza kugurisha ukurikije ifasi, inganda, cyangwa inyungu zibicuruzwa.
  • Kongera gusezerana: Menya kandi uhagarike intego iyobora hamwe no kwiyamamaza-gutsindira.
  • Isuku yamakuru: Mu buryo bwikora ibendera ryigana cyangwa rivugurura inyandiko zishingiye kubikorwa bishya.

Urutonde rwakazi rukora neza

    Urupapuro rwakazi rufite imbarutso isobanutse (urugero, gutanga ifishi, amanota ntarengwa yujuje).
  • Amashami yose ashoboka nibisubizo birasobanuwe (niba / noneho logique).
  • Imeri nimirimo byihariye hamwe no guhuza imirima.
  • Hano hari intego isobanutse cyangwa intego yo guhinduranya akazi.
  • Urupapuro rwakazi rwanditse kugirango rworoshe kandi rugenzurwe.

10. Kazoza ko Kwamamaza Ops: AI & Predictive Analytics

Imipaka ikurikira ni isesengura risesuye, aho AI iteganya ibizagerwaho ikanagena ibikorwa.

Ibigenda bigaragara

Gutanga amanota Yateganijwe: AI yerekana isesengura ryibihumbi byamakuru kugirango hamenyekane gusa uwaba akora, ariko ninde ushobora kugura, akenshi hamwe na 85% byukuri.

Ibirimo AI: Ibikoresho bisesengura ibintu bikora neza kurubuga kurubuga kugirango ushimangire ingingo, imitwe, hamwe nimiterere ishobora kumvikana nabakumva.

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11. Kwamamaza Mewayz Ops Toolbox

Gucunga izi nzira zigoye bisaba urubuga rwibanze. Mewayz itanga sisitemu y'imikorere ihuza ibikorwa byawe byo kwamamaza.

Hindura ibikorwa byawe byo kwamamaza byose

Kuberiki uhuza ibikoresho 12+ byaciwe? Mewayz ihuza imiyoborere yo kwiyamamaza, kuyobora amanota, CRM, gusesengura, no gukoresha mudasobwa imwe ikomeye hamwe na modul 208.

Iyunge n'abacuruzi 138.000 bakoresha Mewayz kugirango batere imbere neza.

Tangira kubuntu →

Nta karita y'inguzanyo isabwa. Ubuntu burigihe urwego rurimo kugera kubintu 25 byingenzi byo kwamamaza.

Urufunguzo rwa Mewayz rwo Kwamamaza Ops

    Umuyobozi ushinzwe ubukangurambaga: Tegura, bije, kandi ukurikirane ubukangurambaga bwose uhereye kumwanya umwe.
  • Imashini itanga amanota: Wubake icyitegererezo cyo gutanga amanota hamwe n'ibipimo bigaragara kandi bidasobanutse.
  • Inshingano nyinshi-Gukoraho: Mu buryo bwikora bwerekana amafaranga yinjira mumiyoboro hamwe na moderi yihariye.
  • Automatic Automator: Shushanya uburyo buhanitse bwo kurera hamwe na sisitemu yo kumenyesha imbere idafite code.
  • Ikibaho cya ROI: Reba ingaruka zitaziguye zimbaraga zawe kumuyoboro no kwinjiza mugihe nyacyo.

12. Ibibazo Bikunze Kubazwa (FAQ)

Ni ubuhe buryo bumwe bukomeye bwo kwamamaza ibicuruzwa?

Mugihe ibipimo byinshi bifite akamaro, Kwamamaza byaturutse kubakiriya% ni ngombwa. Ipima ijanisha ryibikorwa byawe bishya biterwa nimbaraga zo kwamamaza. Ibipimo byerekana neza uruhare rwamamaza mu kwinjiza kandi rufasha gusobanura neza ingengo yimari nogutanga umutungo. Ibipimo byiza biri hagati ya 30-50% kubigo byinshi B2B SaaS.

Ni kangahe tugomba gusuzuma no kuvugurura icyitegererezo cyo gutanga amanota?

Ongera usubiremo icyitegererezo cyawe buri gihembwe . Ariko, ugomba gukurikirana imikorere yayo ubudahwema. Urufunguzo rwibara rutukura nigipimo kinini cyo kugurisha-MQLs. Ibi byerekana ko moderi yawe itanga amanota ayoboye cyane ukurikije ibipimo kugurisha bidafite agaciro. Ibitekerezo bisanzwe biva mumatsinda yo kugurisha nibyingenzi mugukomeza icyitegererezo nyacyo.

Turi itsinda rito rifite ingengo yimishinga mike. Ni hehe twatangirira kuri marketing ops?

Tangira inzira, ntabwo ari ibikoresho. Andika icyerekezo cyawe kigezweho kandi umenye icyuho kinini (urugero, igihe cyo gusubiza igihe, kwinjiza amakuru). Noneho, shyira mubikorwa byikora kugirango ukemure icyo kibazo cyihariye. Ihuriro nka Mewayz nibyiza kubwibi kuko ushobora gutangirana na module ukeneye kuri gahunda yubusa cyangwa ihendutse kandi ukaguka uko ukura, ukirinda ikiguzi nuburemere bwibisubizo byinshi.

Ni irihe tandukaniro riri hagati ya MQL na SQL?

A Kwamamaza Kwujuje ibyangombwa byo kuyobora (MQL) nicyerekezo cyo kwamamaza cyabonye ko cyiteguye kugurisha ibicuruzwa hashingiwe kubipimo byateganijwe mbere (demografiya no gusezerana). A Igicuruzwa cyujuje ibyangombwa (SQL) ni MQL uhagarariye ibicuruzwa yavuganye kandi yemeye ko ari umukiriya ukomeye ushobora gukurikiranwa cyane. Ihererekanyabubasha hagati ya MQL kugeza SQL nigihe gikomeye muri funnel.

Nigute dushobora kunoza guhuza amakipe yo kwamamaza no kugurisha?

Amayeri ya mbere ni ugukora gushiraho urwego rwa serivisi (SLA) hagati yo kwamamaza no kugurisha . Iyi nyandiko igomba gusobanura ibigize MQL, uburyo kugurisha byihuse bizahuza na MQL (urugero, mumasaha 24), hamwe nibitekerezo bihari kubiyobora byanze. Gusubiramo hamwe imiyoboro hamwe na raporo y'ibikorwa byo kwiyamamaza buri cyumweru nabyo bitezimbere kuburyo bugaragara.

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