Business Operations

Alemaɲi MSP dɔ ye jago porogaramu ɲɛnabɔlenw fara a ka baarakɛminɛnw kan cogo min na

Aw ye a lajɛ cogo min na Alemaɲi MSP dɔ ye Mewayz ka OS modulari kɛ ka jago porogaramu ɲɛnabɔlenw fara a kan, ka dɔ fara MRR kan ni 32% ye, ka sanga 15 bɔ dɔgɔkun kɔnɔ, ka sɔrɔ ka 94% sɔrɔ.

March 16, 2026 21 min read

Mewayz Team

Editorial Team

Business Operations

Ko kɛlen : Alemaɲi MSP dɔ ye jago porogaramu ɲɛnabɔlenw fara a ka baarakɛminɛnw kan cogo min na

Jaabiw ye ɲɛmajɔ ye

32% Dɔ farali kalo sɔrɔta la min bɛ segin-ka-bɔ (MRR) .

lɛrɛ 15/dɔgɔkun Administratif Waati min bɛ mara

94% Marge brut sur la ligne de service kura

47% Dɔ farali kiliyanw ka nɔrɔli kan (Retention) .

ɲɛnabɔli kuncɛlen

Nin ko in bɛ sɛgɛsɛgɛli kɛ cogo min na NetzWerk GmbH, n’o ye baarakɛminɛnw ɲɛnabɔbaga ye (MSP) min sigilen bɛ Munich, Alimanjamana na, o y’a ka baarakɛyɔrɔw bonya ka tɛmɛn laadala IT dɛmɛni kan. Sugu falenni n’a ka fɛnɲɛnamafagalanw nafa dɔgɔyali ɲɛkɔrɔ, a ka baarakɛda ye Mewayz ta – jagokɛcogo modulari min bɛ ni modulu 208 ye – walasa ka jago porogaramu ɲɛnabɔlenw di i n’a fɔ baarakɛminɛn nafama. Kalo 10 kɔnɔ, NetzWerk jiginna ka bɔ IT butiki la min bɛ fɛnw labɛn ka ɲɛ ka kɛ jagokɛɲɔgɔn ye min bɛ se ka kɛ jagokɛcogo bɛɛjɛfanga ye, ka sɔrɔba dɔ fara a kan ni musaka caman ye min bɛ fara a kan ani feereli musaka zeru. O pivot stratégique in kɛra sababu ye ka dɔ fara MRR kan 32%, ka dɔgɔkun waati boloda sanga 15 kɔnɔ, ani ka kiliyanw marali ɲɛ kosɛbɛ.

1. Gɛlɛya : Suguda caya & Marginw dɔgɔyali

NetzWerk GmbH sigira senkan san 2012, a ye tɔgɔ ɲuman sɔrɔ ka IT infrastructures, sankaba jiginni, ani ɛntɛrinɛti lakanani baara di jagokɛla misɛnninw ni cɛmancɛw (SMB) ma Bavaria. san 2022 na, u ye baara kɛ ni kiliyan 85 ye ni fɛɛrɛtigi 9 ani jatebɔ ɲɛmɔgɔ 2 ka jɛkulu ye.

"An ye kogo gosi. MSP sugu min bɛ Alimanjamana na, o ye ɲɔgɔndan ye min tɛ se ka da a la. A tun ka gɛlɛn ka se sɔrɔ kiliyan kuraw kan, wa kiliyan kɔrɔw y'an ye i n'a fɔ musakabɔyɔrɔ — mɔgɔ min ka kan ka wele ni sèrwɛri jigira. An ka nafaw tun bɛ ka sɛgɛsɛgɛ fɛnɲɛnamafagalanw ni fɛnsɔrɔsiraw ɲɛnabɔli saniyalen kan, o tun bɛ ka sɔgɔsɔgɔ ka kɛ nimɔrɔ kelen ye. An tun ka kan ka kɛ fɛn nafamabaw ye, ka don an ka kiliyanw ka don o don baarakɛcogo la."(Alimankan na)

— Markus Weber, min ye NetzWerk GmbH

sigibaga & ɲɛmɔgɔba ye

Markus n' a ka jɛkulu ye gɛlɛya jɔnjɔn saba jira :

Kiliyanw ka nɔrɔli dɔgɔya : kiliyanw tun bɛ se ka wuli nɔgɔya la ka taa furakɛlikɛla dɔ la min sɔngɔ ka dɔgɔ. Baara in tun bɛ kɛ jagofɛnw ye kosɛbɛ.
sɔrɔko plateau : MRR tun jɔlen bɛ €45.000 ɲɔgɔn na kalo 18 kɔnɔ .
Baarakɛbaliya : Waati caman kɛra ka kiliyanw ka porogaramuw lase, baarakɛlaw ka jatew, ani baarakɛminɛnw dɛmɛni ɲinini jɔnjɔnw (misali la, Office 365 ta la, poroze ɲɛnabɔli baarakɛminɛnw), o tun tɛ fatura ni sɔngɔba ye.

u ka baarakɛminɛn fɔlɔw tun bɛ i n' a fɔ nin :

Baara dicogo% sɔrɔta laNafolo sɔrɔta hakɛ danmadɔkiliyanw ka faamuyali fɛnsɔrɔsiraw ɲɛnabɔli ni dɛmɛni65%12-18%Musow musakabɔyɔrɔ / Juguya wajibiyalen sibɛri lakanani baaradaw20%25%asiransi sariya Marifeerew feereli ni u sigicogo10%8%Jagokɛlaw ka feerekɛla Sankaba jiginni & Ladilikan5%35%Fɛɛrɛbɔɲɔgɔn (tuma dɔw la)

2. Fɛn min bɛ se ka kɛ: Ka Mewayz ta i n’a fɔ jagokɛlaw ka porogaramuw ɲɛnabɔcogo

San 2022 kalo 4nan na, NetzWerk ye ɲinini daminɛ sigidaw kan minnu bɛna a to u ka se ka jago porogaramuw kulu kelen di . U ka sariyaw tun ka gɛlɛn : plateforme tun ka kan ka kɛ modulu ye (walasa ka bɛn kiliyanw mago suguya caman ma), ka kɛ ni baarakɛla kelen-kelen bɛɛ ka sɔngɔko misali jɛlen ye walasa ka feereli kɛ kokura, ka fɛɛrɛko musaka fitininw de wajibiya walasa ka ɲɛnabɔli kɛ, ani ka tier fu di min bɛ mɔgɔ bila ka wale kɛ kiliyanw ka onboarding kama.

U ye Mewayz sugandi kunba caman kosɔn :

Modularity (208 Modules): U tun bɛ se ka "software stacks" ladamulenw lajɛ kiliyanw ye — CRM + fatura modulu dɔ ladilikɛla dɔ kama, poroze ɲɛnabɔli + waati nɔfɛtaama suite piblisite baarada dɔ kama.
Uniified Management Console : Dashboard kelen min bɛ kɛ ka kiliyanw ka misaliw, baarakɛlaw ani yamaruyaw bɛɛ ɲɛnabɔ, ka porogaramuw ɲɛnabɔli tigɛli kɛ ka bɔ baara la ka kɛ baarakɛminɛn ye min bɛ se ka sɛgɛsɛgɛ.
Sɔrɔko misali : Mewayz ka $19-49/baarakɛla/kalo bolodalenw (ni fu badaa-dakun ye ) ye sira di NetzWerk ma ka taamasiyɛn nɔgɔman dɔ dilan . 94% sɔrɔta (plateforme musaka kɔfɛ) kɛra fɛn ye min ye mɔgɔw ɲɛnajɛ o yɔrɔnin bɛɛ.
White-Label Potential : Plateforme in tun bɛ se ka tɔgɔ wɛrɛ da a kan ko "NetzWerk BusinessOS", k' u ka taamasiyɛn barika bonya i n'a fɔ fɛɛrɛbɔ jɛɲɔgɔn.

walew waleyacogo

NetzWerk ma feereli gɛlɛn dɔ wajibiya . O nɔ na, u ye denfaya fɛɛrɛ dɔ labɛn dakunw na :

Kɔnɔna baara (kalo 1-2): u y' u yɛrɛ ka baarakɛtaw (CRM , poroze ɲɛnabɔli , HR ) wuli ka taa Mewayz . O kɛra kalan ɲɛnama ye ani hakilina dalilu.
porogaramu piloti (kalo 3): U ye kliyan 3 di minnu bɛ waati jan kɔnɔ, minnu dalen bɛ u yɛrɛ la, ka taa Mewayz ka fu la, ka taa Mewayz ka fu la, baara koloma kelen kama (misali la, k’u ka dɛmɛnjɛkulu yɛrɛmahɔrɔnyalen bila Mewayz ka tikiti modulu nɔ na).
baarakɛminɛnw foroko (kalo 4nan): u ye baarakɛyɔrɔ saba dabɔ :
- Nafama : Mewayz ka platformu sɔrɔli + baarakɛlaw ɲɛnabɔli jɔnjɔn (€9.90/baarakɛla/kalo).
- Baarakɛla : Nafama + labɛnni min bɛ se modulu 5 ma & kɛnɛyako sɛgɛsɛgɛli kalo o kalo (€24.90/baarakɛla/kalo).
- Baarakɛyɔrɔ : Baarakɛlaw + ladamu baarakɛcogo otomatiki & dɛmɛ kɛrɛnkɛrɛnnen (€39.90/baarakɛla/kalo).
Dɔgɔtɔrɔso Labɛnni (kalo 5-10): U ye saraka kura in jira i n’a fɔ « fɛn caman tigɛli nizɛri » jago lajɛw senfɛ kalo saba o kalo saba ni kiliyan kɔrɔw ye .

Q4 2022 : ɲinini ni latigɛ

Jago porogaramuw dɔnna i n' a fɔ yiriwali fɛnɲɛnamafagalan . Jateminɛ kɛra plateforme 6 kan. Mewayz sugandira ka da modulari ni marginw kan.

zanwuyekalo-feburuyekalo tile 2023 : kɔnɔnajɛya

A ye kɔnɔna ops wuli ka taa Mewayz. A ye baarakɛla 11 bɛɛ dege. Kɔnɔna dɔnniya jɔlen ani ko kɛlenw sɛgɛsɛgɛli.

san 2023 marisikalo : Piloti daminɛ

A ye piloti kliyan 3 (baarakɛlaw bɛɛ lajɛlen 42) don a kɔnɔ ka don fu tier kan walasa ka baara kɛ ni modulu kɛrɛnkɛrɛnnenw ye. A ye hakilinaw lajɛ.

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awirilikalo san 2023 : baarakɛminɛnw foroko ni sɔngɔko

Sɔrɔdasi saba misali labanna . A ye feereli garanti da ani ka piloti kliyanw wuli ka taa "Professional" tier saralen na.

san 2023 mɛkalo-ɔkutɔburukalo : kiliyanw laseli dakun dɔ

A ye sɛgɛsɛgɛli kɛ ka ɲɛsin kliyan 85 ma minnu bɛ yen. A ye porogaramuw kliyan 28 ɲɛnabɔ minnu bɛ ɲɛnabɔ (baarakɛlaw 327). Onboarded 4 new clients attracted kɛrɛnkɛrɛnnenya la ni o saraka kura ye.

nowanburukalo san 2023 : Sɛgɛsɛgɛli ni ɲɛtaa

Jaabi dafalenw lajɛra. Sɛbɛnni kɛra 32% MRR caya, 94% margins, ani lɛrɛ 15/dɔgɔkun waati bolomafara. San 2024 yiriwali bolodalen.

3. O kɔlɔlɔw : Yɛlɛma min bɛ se ka jate

Jago porogaramu ɲɛnabɔlenw farali Mewayz fɛ, o nɔ kɛra fɛn caman tigɛli ye wariko, baarakɛcogo ani fɛɛrɛko siratigɛ la.

Nafolo nɔfɛkow

kalo 10 kɔnɔ , baarabolo kura in ye dɛmɛba lase duguma . Min nafa ka bon kosɛbɛ, o tun ye sɔrɔ segin-segin ye ni tɔnɔ danma ye.

mɛtirisanni ( Q3 2022 ) kɔfɛ ( Q4 2023 ) Yɛlɛma kalo sɔrɔta bɛɛ lajɛlen (MRR)€45.200€59.700+€14.500 (+32%) MRR ka bɔ porozɛw ɲɛnabɔlenw na€0€8,175+€8,175 (Sɛbɛn kura) Nafolo sɔrɔlenba cɛmancɛ 18% 41% +23 pts Nafolo sɔrɔlenba sɔrɔ porozɛ kura baarakɛyɔrɔ laN/A94%N/A kiliyan jate8589+4 (+5%) A ka ca a la. Sɔrɔ min bɛ sɔrɔ kiliyan kelen-kelen bɛɛ la (ARPC)€532€671+€139 (+26%)

"Jateminɛ tun tɛ se ka sɔsɔ. Erɔ kelen-kelen bɛɛ la, kiliyan dɔ ye an sara porogaramuw baaracogo ɲɛnabɔlen na, santimɛtɛrɛ 94 tun ye bolomafara saniyalen ye. An tun bɛ u ka baarakɛlaw n'u ka minɛnw ɲɛnabɔ kaban; k'u ka jagokɛcogo jɔnjɔnw fara an ka konsolɛ kan, o y'a to an bɛ baara kɛ ka ɲɛ dɔrɔn, k'u jigi da an kan kosɛbɛ. O y'an ka jɛɲɔgɔnya wuli ka bɔ jago siratigɛ la ka kɛ fɛɛrɛ ye."(Alimankan na)

— Markus Weber

Baarakɛcogo & fɛɛrɛw nɔfɛkow

Waati kɔlɔsili (lɛrɛ 15/dɔgɔkun): Ka kiliyanw ka porogaramuw ɲɛnabɔli (kɔrɔlen porogaramu suguya 8-10 kɔnɔ) fara ɲɔgɔn kan ka kɛ Mewayz dashboard kelen ye, o ye marako baara segin-seginw bɔ yen. Daɲɛ dogolenw seginni, baarakɛla kura labɛnni, ani lase ɲɛnabɔli tigɛra ni 70% ye.
Kiliyanw marali ɲɛtaa : kliyanw ka churn hakɛ min bɛ porogaramu ɲɛnabɔlenw kan, o jigira ka se min ma se 2% ma san o san, n’i y’a suma ni izini hakɛ ye 10-15% ye MSPw ta la "nɔgɔli" cayara ni 47% ye.
Nafako ɲɛtaa : NetzWerk ye a tɔgɔ caman sɛmɛntiya ka bɔ "IT dɛmɛni" la ka kɛ "Jagokɛlaw ka fɛɛrɛbɔ jɛɲɔgɔn" ye. O ye kiliyan sugu kura sama — jagokɛlaw minnu bɛ fɛɛrɛbɔ fɛɛrɛ bɛɛ lajɛlen ɲini.
Upsell & Cross-sell Opportunities : Jɛɲɔgɔnya jugu min kɛra kiliyanw ka baarakɛcogo la, o y’a jira ko mago bɛ baara wɛrɛw la, i n’a fɔ kunnafonidilanw lakanani kɔrɔlenw u ka Mewayz kunnafonidilanw kama walima u ka otomatiki labɛnniw lakanani jateminɛw.

Kiliyanw ka jaabiw & seereya

"NetzWerk tun bɛ an ka ɔridinatɛriw labɛn dɔrɔn. Sisan, u b'an ka baarakɛminɛnw bɛɛ lajɛlen baara. An b'an ka kiliyanw ka porozɛw, waati ladegeli, faturaw, ani hali baarakɛlaw ka don kurun kɔnɔ, olu bɛɛ bɛ sitɛmu kelen kɔnɔ, u bɛ min ɲɛnabɔ. A ye an ka jago nɔgɔya, wa ka kɛ ni ɲɔgɔnye yɔrɔ kelen ye an ka fɛnsɔrɔsiraw n'an ka porogaramuw fila bɛɛ la, o sɔngɔ tɛ se ka fɔ. An tun tɛna miiri abada ka bɔ yen."(Alimankan na)

— Sabine Hoffmann, min ye Hoffmann & Partner Marketing GmbH ɲɛmɔgɔba ye (Kiliyan kabini san 2021, a bɛ Managed Software ‘Enterprise’ dakun kan kabini san 2023 zuwɛnkalo)

Takeaways kunbabaw MSP wɛrɛw kama

NetzWerk ka ɲɛtaa bɛ bolodacogo dɔ di MSPw ma minnu bɛ se ka ladege , minnu b' a fɛ ka baara suguya caman kɛ ani ka nafa caman fara a kan :

A daminɛ kɔnɔna na : i yɛrɛ ka baara kɛ ni plateforme ye walasa ka dɔnniya lakika ni dannaya lakika sɔrɔ .
Leverage the Free Tier : Mewayz ka free forever tier ye onboarding baarakɛminɛn barikama ye, farati tɛ min na, kiliyanw ye minnu bɛ sigasiga.
Bundle , Don't Just Resell : i nafa tɛ porogaramuw sɔrɔli la ; o bɛ a ɲɛnabɔli, a labɛnni, a doncogo, ani a dɛmɛni na i n’a fɔ IT baarakɛyɔrɔ bɛɛjɛfanga dɔ.
I sinsin nɔrɔli kan, sɔrɔ dɔrɔn tɛ : Nafa fɔlɔ bɛ se ka kɛ kiliyanw ka ɲɔgɔn sɔrɔli dɔgɔyaliba ye , o min b' i ka sɔrɔko jɔnjɔn lakana .
Zero Marketing musaka bɛ se ka kɛ : NetzWerk ye nin bonya in sɔrɔ dɔrɔn a ka kiliyan kɔrɔw feereli fɛ dɔrɔn, seginnkanni kɛcogo kɔrɔw senfɛ. saraka yɛrɛ tun ye jago ye.

kuncɛli : misali sabatilen don siniɲɛsigi kama

NetzWerk GmbH fɛ, Mewayz ka jago OS modulariw farali ɲɔgɔn kan, o tun ka ca ni baarakɛminɛn kura farali ye—o tun ye fɛɛrɛbɔlan ye min y’u ka jago siniko ɲɛnabɔ. U y’u jɔyɔrɔ sɛmɛntiya kiliyan ɲɛ na, ka baarakɛcogo ɲumanba dɔw da wuli, ka sɔrɔ sira dɔ jɔ ni baarakɛda-SaaS-dakun nafaw ye. MSP sugu min falen don mɔgɔw la, o wale in ye nafa barikama ni lafasali lase ɲɔgɔndan ma.

Modèle in bɛ se ka sɛgɛsɛgɛ a yɛrɛ la . Mewayz bɛ ka taa a fɛ ka dɔ fara a ka modulu 208 kan, NetzWerk bɛ se k’a ka lasekow caya ka taa a fɛ, k’a sɔrɔ kalan kura walima jɛ-ka-baara musakabaw ma kɛ. MSP o MSP bɛ ka degun sɔrɔ margin degun na ani ka jɛɲɔgɔnya juguw ɲini a ka kiliyanw fɛ, jago porogaramuw sira ɲɛnabɔlen, n’a fanga bɛ bɔ kɛnɛ kelen na i n’a fɔ Mewayz, o bɛ yiriwali fɛɛrɛ gɛlɛnw dɔ jira minnu bɛ sɔrɔ bi.

I labɛnnen don ka i ka MSP baarakɛyɔrɔ caman sɛmɛntiya wa?

Aw ka tugu NetzWerk ka ɲɛmɔgɔya kɔ. Sɛgɛsɛgɛli kɛ kɛnɛ kan min y’u ka fɛn caman tigɛli kɛ, n’a ka modulu 208 ye, n’a ka ɲɛmɔgɔya kelen ye, ani sɔrɔko minnu bɛ se ka se 94% ma.

A daminɛ fu . Karti tɛ wajibiya.

aw ka Mewayz kɔrɔbɔli fu daminɛ

Ka se ka plateforme dafalen sɔrɔ . Modulew sɛgɛsɛgɛ. Aw ye aw ka kiliyan ka pake fɔlɔ jɔ miniti damadɔ kɔnɔ.

Ɲininkali minnu bɛ kɛ tuma caman na ( FAQ )

1. A ka gɛlɛn cogo di fɛɛrɛko siratigɛ la ka Mewayz ɲɛnabɔ kiliyanw ye?

A ka gɛlɛn kosɛbɛ ka tɛmɛ SaaS abonné tan ni fila danfaralenw ɲɛnabɔli kan. Mewayz bɛ admin console kelen di kliyan instance bɛɛ ma. MSP fanba b’a ye k’u ka Nivo 1 walima Nivo 2 fɛɛrɛtigiw bɛ se ka baarakɛlaw ɲɛnabɔli, modulu baarakɛcogo, ani basigi labɛnni ɲɛnabɔ sanga 2-3 kalan kɔfɛ. Plateforme in dabɔra jagokɛlaw de kama, a ma dabɔ baarakɛlaw dɔrɔn de kama.

2. Ni kiliyan dɔ bɛ baara kɛ ni porogaramu dɔw ye kaban (misali la, jatebɔminɛn kɛrɛnkɛrɛnnen dɔ) do?

Modular fɛɛrɛ ye fɛnba ye yan . Aw man kan ka fɛn bɛɛ falen siɲɛ kelen. A daminɛ ni u ka stack kɔrɔlen dafali ye. Misali la, baara kɛ ni Mewayz ka CRM ni poroze ɲɛnabɔli moduluw ye k’u to u ka jatebɔ porogaramu kɛrɛnkɛrɛnnenw mara. Waati tɛmɛnen kɔfɛ, aw bɛ se k’a jira cogo min na kunnafonidilanw jɛli walima baarakɛcogo jɛlen Mewayz kɔnɔ bɛ se ka nafa dɔ fara a kan. Hɔrɔnya dakun b’a to u bɛ se ka moduluw kɔrɔbɔ k’a sɔrɔ u ma baarakɛcogo kɔrɔw tiɲɛ.

3. aw bɛ waribɔ ni sɔngɔko ɲɛnabɔ cogo di nin baara in na ?

MSP fanba, i n’a fɔ NetzWerk, bɛ baarakɛla kelen-kelen bɛɛ ka sara nɔgɔman dɔ dilan, kalo o kalo, min bɛ kɛ ni Mewayz ka lase musaka n’u ɲɛnabɔli sara ye. Misali la, aw bɛ €24.90 sara kiliyan na/baarakɛla/kalo. Ka bɔ o la, €4.90 bɛ se ka Mewayz ‘Professional’ labɛn musaka dafa, ka €20.00 to tɔnɔ bɛɛ lajɛlen na ( >80% danfara). O bɛ fatura i n’a fɔ kiliyan ka MSP fatura bɛɛ lajɛlen dɔ, ka jatebɔ nɔgɔya.

4. Yala layidu fitinin walima bɛnkan kuntaalajan dɔ bɛ yen min ka kan ka kɛ ni Mewayz ye wa?

Ayi. Mewayz bɛ baara kɛ kalo o kalo abonné (abonnement) siratigɛ la a ka labɛn saralenw na, wa fu forever tier waati dan tɛ. O bɛ MSPw dɛmɛ u ka se ka sɛgɛsɛgɛli kɛ ni kiliyanw ye k’a sɔrɔ wariko farati t’u la. Aw bɛ se ka baarakɛlaw jate caya walima ka dɔgɔya kalo o kalo ka da aw ka kiliyanw magow kan.

5. Yala an bɛ se ka Mewayz ka platformu kɛ fini jɛman ye walima k’a tɔgɔ kura don an ka kiliyanw ye wa?

Ɔwɔ . Hali ni URL jɔnjɔn bɛ to app.mewayz.com la, a ɲɛfɔcogo bɛ se ka ladilan kosɛbɛ ni i ka MSP taamasiyɛn ye, ni a ka kulɛriw ye, ani a ka bisimilali cikanw. MSP caman b’a wele ko u ka "[MSP Name] Business Platform" walima "Digital Workspace", o b'a kɛ u ka baarakɛminɛnw dicogo taamasiyɛn ye min tɛ gɛlɛya.

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Alemaɲi MSP dɔ ye jago porogaramu ɲɛnabɔlenw fara a ka baarakɛminɛnw kan cogo min na