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Amasistimu Wokusekela Amakhasimende: Ukusetha Usizo Ngaphandle Kweqembu Elikhulu

Dawuniloda i-eBook yethu yamahhala: "Izinhlelo Zokusekela Amakhasimende: Ukusetha Usizo Ngaphandle Kweqembu Elikhulu" — umhlahlandlela osebenzayo wabanikazi bamabhizinisi amancane.

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Mewayz Team

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eBooks

Izinhlelo Zokusekela Amakhasimende: Ukusetha Usizo Ngaphandle Kweqembu Elikhulu

Awudingi isikhungo sezingcingo sabantu abangu-50 ukuletha ukwesekwa kwamakhasimende okuvelele — udinga isistimu efanele. Amabhizinisi amancane asebenzisa ukugeleza kokusebenza kosekelo oluhlelekile agcina amakhasimende afika ku-89% ngaphezulu kunalawo athembele kuma-imeyili ahlakazekile namanothi anamathelayo, futhi ingxenye engcono kakhulu ukuthi ungakwazi ukukusetha konke ngeqembu elingenalutho noma ngisho uwedwa.

Okulindelwe ngamakhasimende kushintshe kakhulu. Abantu bafuna izimpendulo ezisheshayo, izindlela eziningi zokufinyelela kuwe, nolwazi olungaguquki ngaso sonke isikhathi. Lokho kuzwakala kusabisa uma ugqoke izigqoko eziyishumi ngesikhathi esisodwa, kodwa ngendlela yesu, ngisho nokusebenza komuntu oyedwa kungakunikeza ukwesekwa okuhambisana nesevisi yezinga lebhizinisi. Lo mhlahlandlela uyakuqondisa ukuthi ungakwenza kanjani lokho kwenzeke.

Uzihlola Kanjani Izidingo Zakho Zokusekela Ngaphambi Kokukhetha Uhlelo?

Ngaphambi kokuthi utshale imali kunoma yiliphi ithuluzi noma ingxenyekazi, thatha isinyathelo emuva futhi uhlole ukuthi yini amakhasimende akho ayidinga ngempela kuwe. Abanikazi bamabhizinisi amancane abaningi bagxumela ngqo kumademo esofthiwe ngaphandle kokuqonda isimo sabo sosekelo kuqala.

Qala ngokuphendula le mibuzo ebalulekile: Amakhasimende akho afinyelela kuphi njengamanje — i-imeyili, inkundla yezokuxhumana, ucingo, noma mathupha? Yimiphi imibuzo evame kakhulu noma izikhalazo ozitholayo? Amakhasimende alindele ngokushesha kangakanani impendulo embonini yakho? Futhi okubaluleke kakhulu, yini ewela phakathi kwemifantu njengamanje?

Landelela konke ukuxhumana kwamakhasimende okungenani amaviki amabili. Uzoqala ukubona amaphethini. Mhlawumbe u-60% wemibuzo uyimibuzo emihlanu efanayo - lokho kuwuphawu lokuthi udinga isisekelo solwazi esiqinile. Mhlawumbe izikhathi zokuphendula ziyakhuphuka ngoMsombuluko - lokho kukutshela ukuthi ugxile kuphi ukuhlela. Izinqumo eziqhutshwa yidatha yehlula imizwa yamathumbu ngaso sonke isikhathi, ikakhulukazi uma izinsiza zilinganiselwe.

Yini eyenza Uhlelo Lokusekela Lube Ubungane Ngempela Kwezamabhizinisi Amancane?

Isistimu yosekelo efanelekile yeqembu elithambile ayishibhile nje — iyaqondakala, iyahlanganisa, futhi iyanyuka. Ufuna into ongayimisa ngosuku, hhayi ikota.

Bheka lezi zici ezibalulekile lapho uhlola izinkundla:

  • Ibhokisi lokungenayo elihlanganisiwe: Zonke iziteshi (i-imeyili, ingxoxo, umphakathi) zisebenza kudeshibhodi eyodwa ukuze kungalahleki lutho
  • Izimpendulo nezifanekiso ezikheniwe: Izimpendulo ezibhalwe kusengaphambili zemibuzo evamile egcina ukungaguquguquki futhi yonga amahora maviki onke
  • Imithetho yokuzenzakalela: Ukumaka ngokuzenzakalela, ukwaba ngokuzenzakalela, namathikithi akhuphuka ngokuzenzakalela ngokusekelwe kumagama angukhiye noma amaleveli abalulekile
  • Isisekelo solwazi lokuzisiza wena: I-FAQ eseshekayo noma isikhungo sosizo esiphambukisa imibuzo evamile ngaphambi kokuba ibe amathikithi
  • Izibalo ezakhelwe ngaphakathi: Ukulandelela isikhathi sokuphendula, amaphuzu wokwaneliseka, namathrendi evolumu ngaphandle kokudinga ithuluzi elihlukile lokubika

Inkundla yebhizinisi ehlangene njenge-Mewayz ibaluleke kakhulu lapha ngoba isistimu yakho yokwesekwa ihlala eduze kwe-CRM yakho, ama-invoyisi, nokuphathwa kwephrojekthi. Lapho ikhasimende libhala, ungabona ngokushesha umlando walo wokuthenga, ama-invoyisi avuliwe, nezingxoxo zangaphambilini — akukho ukushintsha kwethebhu, akukho ngqikithi elahlekile.

Ulwakha Kanjani Uhlelo Lokusekela Lweziteshi Eziningi Kubhajethi?

Iziteshi eziningi akusho ukuthi udinga ukuba yonke indawo ngesikhathi esisodwa. Kusho ukuba lapho amakhasimende akho esevele ekhona, nokuxhuma lezo ziteshi ukuze okwenzayo kuzwakale kungenazihibe.

Qala ngamashaneli amabili noma amathathu ubuningi. Emabhizinisini amaningi amancane, leyo i-imeyili kanye nengxoxo ebukhoma kuwebhusayithi yakho, enenkundla yezokuxhumana njengesendlalelo sesithathu. Isiqephu esibucayi akusona isibalo samashaneli — siwukuhlanganisa phakathi kwawo. Ikhasimende elithumela i-imeyili ngoMsombuluko futhi lilandelele ngengxoxo ngoLwesithathu akumele liphinde yonke indaba yalo.

"Iphutha elikhulu losekelo elenziwa amabhizinisi amancane alizona izikhathi zokuphendula ezihamba kancane — zingamasistimu ahlukene. Uma i-imeyili yakho, ingxoxo, ne-CRM ingakhulumisani, konke ukusebenzelana kwamakhasimende kuqala kuqanda. Amapulatifomu ahlanganisiwe aqeda lokho kungqubuzana ngokuphelele."

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Misa okulindelwe isikhathi sokuphendula okucacile esiteshini ngasinye. Ingxoxo kufanele ibe seduze phakathi namahora ebhizinisi. Thumela i-imeyili phakathi kwamahora amane kuya kwayisishiyagalombili. Inkundla yezokuxhumana phakathi kwamahora angama-24. Thumela lezi zibopho esidlangalaleni — kwakha ukwethenjwa futhi kwenza ithimba lakho liziphendulele.

Uliqeqesha Kanjani Ithimba Elincane Ukuze Liphathe Usekelo Njengochwepheshe?

Ukuqeqesha akudingi amasemina esonto lonke noma abaxhumanisi ababizayo. Emaqenjini amancane, ukuqeqeshwa okusebenzayo kakhulu kuqhutshwa ngemibhalo futhi kususelwa kusimo.

Dala ibhuku lokudlala langaphakathi elimboza izimo zamakhasimende akho aphezulu angu-20 ngezifanekiso zokuphendula ezinembile. Faka phakathi izindlela ezikhuphukayo - impendulo yomugqa ophambili kufanele iye nini kumsunguli noma kuchwepheshe? Chaza izwi lomkhiqizo wakho ukuze yonke impendulo izwakale sengathi ivela enkampanini efanayo, kungakhathaliseki ukuthi nguwe ophendula phakathi kwamabili noma umsizi wetoho ophethe ulayini wasekuseni.

Izimo ezinzima zokulingisa: amakhasimende athukuthele, izicelo zokubuyiselwa imali, izici zezikhalazo. Isikhathi sokuqala lapho othile ebhekana nokusebenzelana okushisayo akufanele kube nekhasimende langempela. Ukuzijwayeza kwakha ukuzethemba, futhi nabameli abazethembayo bosekelo baxazulula izinkinga ngokushesha.

Uma ungu-opharetha oyedwa, "ukuqeqeshwa" kwakho kuwukwenza uhlelo. Bhala ezakho izimpendulo ezingcono kakhulu, yakha izifanekiso, futhi udale ukugeleza komsebenzi lowo ozoqashwa kuqala angangena kukho ngosuku lokuqala.

Yimaphi Ama-Metrics Okufanele Ulandele Ukuze Uqhubeke Uthuthukisa Usekelo?

Awukwazi ukuthuthukisa ongakukali, kodwa futhi awudingi iziqu zezibalo. Gxila kumamethrikhi amane abalulekile: isikhathi sokuqala sokuphendula, isikhathi sokulungiswa, isikolo sokwaneliseka kwekhasimende, namathrendi evolumu yethikithi.

Buyekeza lokhu masonto onke, hhayi ngenyanga. Ukubuyekezwa kwamasonto onke kukuvumela ukuthi ubambe izinkinga kusenesikhathi - ukwenyuka kwevolumu yethikithi kungase kubonise inkinga yomkhiqizo, kuyilapho ukwehlisa amaphuzu wokwaneliseka kungase kusho ukuthi ilungu elisha leqembu lidinga ukuqeqeshwa. Ukubuyekezwa kwanyanga zonke kufihla lezi zimpawu ngaphansi kwesilinganiso.

Sebenzisa amalophu empendulo yekhasimende ngokuqhubekayo. Ngemuva kwethikithi ngalinye elixazululiwe, thumela inhlolovo yokwaneliseka yombuzo owodwa. Hlanganisa lezo zimpendulo bese ubheka amaphethini. Uma inkinga efanayo idala impendulo engemihle ngokuphindaphindiwe, leyo akuyona inkinga yosekelo — inkinga yomkhiqizo noma yenqubo edinga ukulungiswa phezulu.

Imibuzo Evame Ukubuzwa

Ingabe umuntu oyedwa angaphatha ngokweqiniso ukwesekwa kwamakhasimende kwebhizinisi elikhulayo?

Nakanjani. Ngamathuluzi alungile — izimpendulo ezizenzakalelayo, isisekelo solwazi lokuzisiza, nebhokisi lokungenayo elihlanganisiwe — umuntu oyedwa angaphatha ngempumelelo usekelo lwamakhulu amakhasimende. Okubalulekile wukuchezukisa imibuzo evamile ngokuzenzakalela kanye nemibhalo ukuze isikhathi sakho siye ezindabeni eziyinkimbinkimbi ezidinga ngempela ukuthintwa umuntu. Abasebenzisi abaningi be-Mewayz abanamakhasimende angaphezu kuka-500 baphatha ukwesekwa bodwa besebenzisa ukugeleza komsebenzi okwakhelwe ngaphakathi.

Ingakanani imali okufanele ibhajethi yebhizinisi elincane yohlelo lokusekelwa kwamakhasimende?

Amabhizinisi amancane amaningi angakha isistimu yosekelo eqinile ngo-$19 kuya ku-$99 ngenyanga. Amapulatifomu e-All-in-one njenge-Mewayz aqala ku-$19/ngenyanga futhi afaka amathuluzi okusekela eceleni kwamanye amamojula webhizinisi angu-207, okwenza izindleko zesici ngasinye zibe phansi ngokuphawulekayo. Gwema ukuhlanganisa amathuluzi amaningi azimele — ubuhlungu bekhanda bokuhlanganiswa nezindleko ezihlanganisiwe cishe njalo zingaphezu kwalokho okukhokhiswa inkundla ehlanganisiwe.

Kuthatha isikhathi esingakanani ukusetha uhlelo olusebenzayo lokusekela amakhasimende?

Isistimu eyisisekelo kodwa esebenzayo ingasebenza phakathi nosuku olulodwa. Ukusetha ibhokisi lakho lokungenayo, ukudala izimpendulo ezisemathinini eziyishumi kuya kweziyishumi nanhlanu zemibuzo evamile, nokwakha isisekelo solwazi ngama-FAQ akho aphezulu kuthatha iningi labanikazi bamabhizinisi amancane amahora amane kuya kwayisithupha. Ukucwengwa kuyaqhubeka, kodwa uzobe uphatha amathikithi ngokuphumelelayo kusukela osukwini lokuqala.

Ulungele ukwenza lula ukwesekwa kwamakhasimende akho — kanye nakho konke okunye okwenzayo? I-Mewayz ikunikeza amathuluzi okusekela, i-CRM, ama-invoyisi, i-HR, kanye namamojula angu-207 esewonke endaweni eyodwa eyakhelwe amaqembu athambile. Qala mahhala ku-app.mewayz.com futhi ubone ukuthi i-OS yebhizinisi elihlangene iyishintsha kanjani indlela osiza ngayo amakhasimende akho.

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