Business Operations

Mohlala: Mokhoa oo MSP ea Jeremane e Ekelitseng Software e Laoloang ea Khoebo ho Setsi sa Ts'ebeletso sa Eona

Fumana hore na MSP ea Jeremane e ekelitse chelete e kenang ka 45% le menyetla ea phaello ka ho sebelisana le Mewayz. Ithute leano la ho eketsa software ea khoebo e laoloang litšebeletsong tsa IT.

12 min read

Mewayz Team

Editorial Team

Business Operations

Tlhaloso: Kamoo MSP ea Jeremane e Kenyelitseng Managed Business Software ho Setsi sa Ts'ebeletso ea Eona

Liphetho ha u habanya mahlo

  • 45% Keketso ea Lekeno nakong ea likhoeli tse 12
  • 94% Gross Margins mocheng o mocha oa tšebeletso oa software
  • 28 Likonteraka tse Ncha tsa Bareki tse saenneng bakeng sa nyehelo e kopantsoeng
  • 50% Phokotso nakong ea ho kenya moreki bakeng sa ho seta software

'Maraka oa IT oa Jeremane o hlolisanoang haholo, bafani ba litšebeletso tse laoloang (MSPs) ba tobana le khatello e sa khaotseng ea ho khetholla linyehelo tsa bona le ho eketsa ho tiea ha bareki. Boithuto bona bo hlahloba kamooNetzWerk IT Solutions GmbH, MSP ea boholo bo bohareng e thehiloeng Frankfurt, e atlehile ho atolosa mosebetsi oa eona oa tšebeletso ka ho eketsa software e laoloang ea khoebo ka sethaleng sa Mewayz, e leng se ileng sa fella ka kholo ea chelete e ngata le likamano tse matla tsa bareki.

Phephetso: Thepa e fumanehang Mmarakeng wa MSP ya Jeremane

NetzWerk IT Solutions e ne e hahile khoebo e hlomphehang e fanang ka lits'ebeletso tse tloaelehileng tsa MSP-ho hlahloba marang-rang, tšehetso ea deske ea thuso, le tsamaiso ea lisebelisoa tsa maru-ho likhoebo tse nyenyane le tse mahareng ho pholletsa le sebaka sa Rhein-Main. Leha ho le joalo, mathoasong a 2023, mothehi Markus Schmidt o ile a lemoha mabapi le mekhoa ea 'maraka.

"Re ne re tobane le seo li-MSP tse ngata tsa Jeremane li kopanang le tsona: lits'ebeletso tsa rona li ne li fetoha thepa," Schmidt oa hopola. "Bareki ba ile ba bona tšehetso ea IT e le litšenyehelo tse hlokahalang ho e-na le molemo oa leano. Re ne re hlōlisana haholo-holo ka theko, 'me phaello ea rona ea phaello e ne e fokotseha selemo le selemo."

Lintlha li tšehetsa maikutlo a Schmidt. Ho ea kaLipalopalo tsa Indasteri ea Litšebeletso Tse Tsamaisoang: Tlaleho ea Lintlha tsa Maraka 2026, mmaraka oa lefats'e oa MSP o lebelletsoe ho hola ho CAGR ea 12.5%, empa tlholisano ea litheko e eketsehile haholo, ka kakaretso ea kakaretso e theoha ho tloha ho 35% ho isa ho 25% bakeng sa lits'ebeletso tsa ts'ehetso tsa IT tsa setso lipakeng tsa 20250 le 2025. Tshebeletso Average Gross Margin (2020) Average Gross Margin (2025) Fetola Tshehetso ya Setheo sa Lefapha la Thuso 42% 28% -14% Tekolo ea Marang-rang 38% 25% -13% Cloud Management 35% 30% -5% Software ya Kgwebo e Laolwang (ka Mewayz) - 94% N/A

Mathata a khethehileng a NetzWerk a kenyelelitse:

  • Kutloisiso ea Litheko: 68% ea bareki ba kopile litheolelo nakong ea ho nchafatsa konteraka
  • High Churn: 15% ya kakaretso ya selemo le selemo ya basebedisi ho sa tsotellehe maemo a matle a ditshebeletso
  • Menyetla e Lekanyelitsoeng ea ho Holisa: Bareki ba bangata ba ne ba sebelisa liphutheloana tsa tšehetso tsa IT feela
  • Ho Keketseha Litšenyehelo Tsa Ts'ebetso: Meputso ea basebetsi e nyolohile ka 18% nakong ea lilemo tse peli

Schmidt o ne a tseba hore o hloka ho fetola mokhoa oa hae oa khoebo. "Re ne re sitoa ho tsoela pele ho hlōlisana feela ka tsebo ea theknoloji. Re ne re hloka ho ba balekane ba nang le maano ba sebetsanang le mathata a maholo a khoebo, eseng feela litekete tsa IT."

Tharollo: Ho sebelisana le Mewayz bakeng sa Tsamaiso ea Software ea Khoebo

Ka mor'a ho hlahloba li-platform tse' maloa, NetzWerk IT Solutions e ile ea khetha Mewayz e le molekane oa bona oa software ea tsamaiso ea khoebo ho Q2 2023. Qeto e ne e itšetlehile ka lintlha tse 'maloa tsa bohlokoa:

  1. Laeborari e Felletseng ea Mojule: Li-module tse 208 tsa Mewayz li akaretsa hoo e batlang e le tšebetso e 'ngoe le e 'ngoe ea khoebo eo bareki ba bona ba e hlokang
  2. Likhetho tsa White-Label: Sethala se lumelletse ho itlhophisa ka botlalo
  3. Technical Tamahano: Mewayz e hokahane ka mokhoa o sa reroang le lisebelisoa tse teng tsa IT
  4. Moruo o Matle: Maemo a 94% a kakaretso a fane ka monyetla o moholo oa phaello

Ho kenngwa tshebetsong ho latetse mokgwa o rerilweng ka hloko wa mekgahlelo e mene:

Nako ea Phetoho

Mokhahlelo oa 1: Tekolo (April 2023)

Tlhahlobo ea litlhoko tsa bareki, tlhahlobo ea sethala, le koetliso ea basebetsi ka limojule tsa Mewayz

Mokhahlelo oa 2: Ho paka (Motšeanong-Phuptjane 2023)

E thehile mekotla e meraro ea lits'ebeletso e kopanyang tšehetso ea IT le software ea khoebo

Mokhahlelo oa 3: Qala (Phupu 2023)

E hlahisitse limpho tse ncha ho bareki ba seng ba ntse ba le teng ka likhothaletso tse khethehileng tsa ho falla

Mokhahlelo oa 4: Katoloso (Phato 2023-Ho Tsoela Pele)

E rekiloe ho fumana moreki e mocha ka litšebeletso tse fapaneng

NetzWerk e thehile mefuta e meraro ea litšebeletso tse fapaneng:

  • Bohlokoa ba Khoebo: Tšehetso ea motheo ea IT + likarolo tse 5 tsa mantlha tsa khoebo (CRM, Tsamaiso ea Morero, Bobolokelo ba Litokomane, Khalendara, Imeile)
  • Setsebi sa Khoebo: Ts'ehetso e ntlafetseng ea IT + li-module tse 15 tsa khoebo tse kenyeletsang analytics le CRM e tsoetseng pele
  • Khoebo ea Khoebo: Taolo e felletseng ea IT + phihlello e sa lekanyetsoang ea mojule ka litlhophiso tsa tloaelo

"Sephutheloana se ne se le bohlokoa," Schmidt oa hlalosa. "Re ne re sa batle ho eketsa tšebeletso e 'ngoe feela; re ne re batla ho etsa litharollo tse kopanetsoeng tse sebetsanang le lintlha tse itseng tsa bohloko ba khoebo. Ka mohlala, setsebi sa rona sa Professional bundle se kenyelelitse lisebelisoa tsa tsamaiso ea morero tse kopantsoeng ka ho toba le ho latela nako eo re neng re se re ntse re e beha leihlo bakeng sa bareki ba rona. " Ts'ebetsong e ne e hloka matsete a fokolang a pele ka lebaka la boemo ba mahala ba Mewayz le ts'ebetso e hlakileng ea ho kenya letsoho. "Re koetlisitse basebeletsi ba rona ba ts'ehetso ba teng ho sebetsana le likarolo tsa tsamaiso ea software, e ileng ea nka libeke tse ka bang peli. Sethala sa Mewayz se na le maikutlo a utloahalang hoo re neng re sa hloke ho hira litsebi tse khethehileng tsa software."

Liphetho: Phetoho ea Lekeno le Likamano tsa bareki

Ka mor'a likhoeli tse ts'eletseng ho qala ts'ebeletso ea bona ea software e laoloang, NetzWerk IT Solutions e bone ntlafatso e kholo holima metrics ea bohlokoa ea khoebo.

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Tshebetso ya Ditjhelete

Tlhahiso ea kapele e bile lekeno le phaello. Ka ho kopanya software ea khoebo le lits'ebeletso tse tloaelehileng tsa IT, NetzWerk e ekelitse chelete ea eona e tloaelehileng ea moreki ka 62% ha e ntse e boloka litšenyehelo tse tšoanang tsa ts'ebetso.

Metric Pele ho Mewayz (Q1 2023) After Mewayz (Q4 2023) Fetola Lekeno le Phethahalang Khoeli le Khoeli €42,500 €61,600 +45% Kakaretso ya Lekeno ka Moreki €285 €462 +62% Gross Profit Margin 32% 51% +19% Sekhahla sa Client Churn (Se Selemo le Selemo) 15% 7% -53% Bareki ba Bacha ba Fumanetsoeng 4 (Q1 2023) 11 (Q4 2023) +175%

"Phetoho ea lichelete e bile kapele ho feta kamoo re neng re lebelletse," Schmidt o re. "Ka nako ea likhoeli tse tharo, re ne re falletse 40% ea bareki ba rona ba seng ba ntse ba le teng ho ea ho liphutheloana tse ncha. Ts'ebetso ena e ne e le matla haholo bakeng sa boemo ba rona ba Litsebi, e ileng ea fetoha nyehelo ea rona e ratoang haholo."

Tsheboho ya Tshebetso

Ka ntle ho litekanyetso tsa lichelete, ho kopanngoa ha Mewayz ho tlisitse melemo e mengata ea ts'ebetso:

  • Ho Kena ka Potlako: Nako ea ho seta ea bareki e ncha e fokotsoe ho tloha ho lihora tse 8 ho isa ho lihora tse 4 ka liphutheloana tse tloaelehileng tsa module
  • Litekete tse Fokotseng tsa Tšehetso: Mehala ea tšehetso e amanang le software e theohile ka 35% ha bareki ba ntse ba ikemela ka lisebelisoa tse hlakileng
  • Menyetla e Fapaneng ea ho Rekisa: 28% ea bareki ba software ba ntlafalitse maemo a bona a tšehetso ea IT nakong ea likhoeli tse tharo
  • Tšebeliso ea Basebetsi: Basebeletsi ba tsa tekheniki ba ka khona ho sebetsana le bareki ba bangata ka lebaka la ho fokotseha ha litima-mollo le mekhoa e tloaelehileng

Schmidt e totobatsa phello ea leano: "Ha re sa lokisa mathata feela; rea a thibela. Habohlokoa le ho feta, re buisana le bareki ka tsela e fapaneng. Ho e-na le ho buisana ka nako ea ho fokotsa seva, re buisana ka mokhoa oa ho fokotsa mokhoa oa bona oa ho rekisa kapa ho ntlafatsa tlhahiso ea morero. Re fetohile baeletsi ba khoebo ho e-na le litsebi tsa IT."

Phapang ea Tlholisano

'Maraka o phetheselang oa MSP oa Jeremane, tlhahiso ea software e laoloang e ile ea fetoha mokhethoa oa mantlha oa NetzWerk. Leha bahlolisani ba ne ba tsepamisitse maikutlo ho lintlha tsa tekheniki le linako tsa karabelo, NetzWerk e ka bonts'a boleng ba khoebo bo bonahalang.

"Ha re kopana le ba nang le menyetla hona joale, re etella pele ka sephetho sa khoebo," Schmidt oa hlalosa. "Re ba bontša kamoo IT ea rona e kopantsoeng le tharollo ea software e ka ba thusang ho hlōla merero e mengata, ho e fana ka potlako, le ho ntlafatsa khotsofalo ea bareki. Puisano e fetoha ho tloha litšenyehelong ho ea ho boleng."

Phapang ena e ipakile e sebetsa haholo mebarakeng e itseng e otlolohileng. Likhamphani tsa kaho li ile tsa ananela mekhoa ea tsamaiso ea merero, lifeme tsa litšebeletso tsa litsebi li ananela bokhoni ba ho latela nako le li-invoice, 'me barekisi ba ile ba rua molemo likarolong tsa tsamaiso ea thepa.

Lithuto Tse Ithutiloeng le Mekhoa e Molemohali ea ho Itloaetsa

Ho ipapisitse le boiphihlelo ba bona, Schmidt o arolelana lintlha tsa bohlokoa bakeng sa li-MSP tse ling ho nahanoa ka phetoho e ts'oanang:

  1. Qala ka Litlhoko tsa Bareki: "Re ile ra lekola bareki ba rona pele re khetha li-module. Sena se ile sa tiisa hore re thehile liphutheloana tse sebetsanang le maemo a bohloko ho fapana le seo re neng re nahana hore ba se hloka."
  2. Koetlisa Sehlopha sa Hao ka ho Phethahetseng: "Tsetela thupelong e felletseng e le hore basebetsi ba hau ba botekgeniki ba ka buisana ka ts'ebetso ea khoebo ka kholiseho, eseng feela lintlha tsa tekheniki."
  3. Bundle Strategically: "Se ke oa eketsa software joalo ka ntho e ka thoko. E kopanye le lits'ebeletso tsa hau tsa mantlha ho theha litlatsetso tsa boleng tse tlamang."
  4. Eketsa Boikemisetso ba Platform: "Mokhoa oa Mewayz o re lumelletse ho etsa litharollo tsa tloaelo bakeng sa bareki ba itseng ntle le boiteko bo matla ba ntlafatso."

Ha re lebelletse pele, NetzWerk e rera ho nts'etsapele liphutheloana tse ikhethileng indastering le ho hlahloba mekhoa e meng ea lekeno ka nts'etsopele ea mojule oa tloaelo le lits'ebeletso tse tsoetseng pele tsa tlhahlobo.

"Tšebelisano 'moho le Mewayz e fetotse khoebo ea rona haholo," Schmidt o phethela. "Re tlohile ho loantša lintoa tsa theko ho ea pele ka bohlokoa. Bareki ba rona ba re bona re le balekane ba nang le mekhoa e metle, basebeletsi ba rona ba sebetsane le mosebetsi oa boleng bo phahameng, 'me ts'ebetso ea rona ea lichelete e ntlafetse haholo. Bakeng sa MSP leha e le efe e ikutloang e le ho hatelloa ha thepa, ho eketsa software ea khoebo e laoloang hase khetho feela-ke ntho e hlokahalang. "

Na o itokiselitse ho Fetola Khoebo ea Hao ea MSP?

Kena le Litharollo tsa IT tsa NetzWerk le makholo a li-MSP tse ekelitseng lekeno le khotsofalo ea bareki ka Mewayz.

Qala Teko ea Hao ea Mahala

Ha ho na karete ea mokoloto e hlokahalang • Fumana likarolo tsohle tse 208 • Tier ea ka ho sa feleng ea fumaneha

Lipotso Tse Botsoang Hangata

Ho nka nako e kae hore MSP e kenye tshebetsong software ya kgwebo e laoloang?

Ho ipapisitse le boiphihlelo ba NetzWerk, ts'ebetsong ea pele e nka libeke tse 2-4, ho kenyelletsa koetliso ea basebetsi le ntlafatso ea liphutheloana. Ho falla ha bareki ho ka etsoa ka mekhahlelo nakong ea likhoeli tse 3-6 ho latela boholo ba bareki ba hau ba teng.

Ke botsebi bofe bo hlokehang ho laola sethala sa Mewayz?

Li-MSP hangata li fumana hore basebetsi ba bona ba setegeniki ba teng ba khona ho laola sethala ka koetliso e nyane ea tlatsetso. Mewayz e etselitsoe basebelisi ba khoebo ho fapana le baetsi ba lisebelisoa, 'me litokomane tse felletseng le tšehetso lia fumaneha.

Hangata bareki ba etsa joang ha ba fumana linyehelo tse ncha?

Karabelo ea bareki e bile ntle haholo. Li-MSP li tlaleha hore 60-70% ea bareki ba seng ba ntse ba le teng ba ntlafatsa merero e mengata nakong ea selemo sa pele. Ntho ea bohlokoa ke ho bontša kamoo software e rarollang mathata a itseng a khoebo ho e-na le ho shebana le likarolo tsa tekheniki.

Ke boitlamo bo bokae bo hlokahalang ho qala ka Mewayz?

Ha ho boitlamo bo fokolang. Li-MSP li ka qala ka sebaka sa mahala sa mahala sa ho hlahloba sethala le ho qala litharollo tsa ho paka. Sebopeho sa sethala sa modular se lumella ho qala hanyane ka bareki ba 'maloa le ho hola butle-butle.

Mewayz e hokahana joang le lisebelisoa tse teng tsa MSP joalo ka sistimi ea PSA le RMM?

Mewayz e fana ka phihlello ea API le likhokahano tse hahiloeng esale pele ka lisebelisoa tse tsebahalang tsa MSP. Sethala se etselitsoe ho tlatselletsa ho e-na le ho nkela litsamaiso tse seng li ntse li le teng, ka li-MSP tse ngata tse sebelisang Mewayz e le sebaka sa kopo ea khoebo ka holim'a lisebelisoa tsa bona tsa taolo ea meaho.

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