Amathiphu angu-7 aveza indlela yokuziphatha yedijithali engashiwongo yezingxoxo zeqembu

Imithetho Ethule Akekho Ongakutshelile Nge-Etiquette Yengxoxo Yeqembu

Uyibonile yenzeka. Othile uphonsa i-monologue yemilayezo engu-47 enkampanini i-Slack ngo-11:47 PM. Ilungu leqembu elinezinhloso ezinhle lithumela i-meme ehlala ngokufudumele kwesokisi elimanzi. Ingxoxo yeqembu ehloselwe ukuxhumanisa ukwethulwa komkhiqizo iba yinkulumompikiswano yamahora amathathu mayelana nokuthi uphayinaphu ungowakuphi i-pizza. Izingxoxo zeqembu seziphenduke izicubu ezixhumene nempilo yesimanje yobungcweti neyomuntu siqu - nokho cishe akekho ofundisa ngokusobala imithetho ebenza basebenze. Bangaphezu kuka-2 billion abantu abasebenzisa i-WhatsApp kuphela. I-Slack isingatha abasebenzisi abasebenzayo nsuku zonke abangaphezu kwezigidi ezingu-32. Kodwa nokho, naphezu kwaleli volumu elimangalisayo lengxoxo yedijithali, inhlonipho ebusa lezi zikhala ihlala ingakhulunywa, ivamise ukuphulwa, futhi kuyaqabukela kuxoxwe ngayo kuze kube yilapho okuthile konakala kakhulu.

Kungakhathaliseki ukuthi uphethe ithimba labantu abangu-12, uxhumanisa ama-freelancers kuzo zonke izindawo zesikhathi, noma uzama nje ukuhlela ukubhukha isidlo sakusihlwa ngaphandle kwesiphithiphithi, ukuqonda ikhodi esobala yokuziphatha kwengxoxo yeqembu akukhona nje ukuhlonipha — kuyinzuzo yobungcweti. Nansi imithetho engashiwongo ehlukanisa abaxhumani abangenazihibe kuma-agent we-digital chaos.

1. Umongo Uyikho Konke: Yazi ukuthi Ukuyiphi Ingxoxo

Akuzona zonke izingxoxo zeqembu ezidalwa zilingana, futhi umthetho wokuqala oyinhloko we-digital etiquette ukuqaphela inkontileka yomphakathi ehlukile yendawo ngayinye. Isiteshi se-Slack esinikezelwe kuzibuyekezo zephrojekthi sisebenza ngaphansi kwemikhuba ehluke ngokuphelele kunochungechunge lwe-WhatsApp abangani bakho basekolishi abalugcine luphila kusukela ngo-2014. Iphimbo, okuqukethwe, ngisho nesikhathi semilayezo yakho kufanele kushintshe ngokufanele. Ukuthumela i-GIF evamile esiteshini esibhekene neklayenti akuyona nje into embi — kungalimaza ngempela ubudlelwano bomsebenzi.

Ucwaningo oluvela enkampanini yezokuxhumana i-Grammarly luthole ukuthi u-72% wabasebenzi ukholelwa ukuthi ukuxhumana okungalungile kudla izinhlangano zabo isikhathi nemali njalo ngesonto. Okuningi kwalokho kungqubuzana akuveli kulokho abantu abakushoyo - kuvela lapho bekusho khona. Ngaphambi kokunikela kunoma iyiphi ingxoxo yeqembu, thatha amasekhondi angamashumi amathathu ukuze ufunde igumbi. Skrola emilayezweni yakamuva, bheka izinga lokusemthethweni, bese uqondanisa amandla akho nesiko elimisiwe. Ezimweni zobungcweti, lokhu kubaluleke kakhulu: umongo ongafundiwe ungabukela phansi ukwethembeka okuthathe izinyanga ukwakhiwa.

Emabhizinisini aphethe amaqembu amaningi neziteshi zokuxhumana, ukuhlanganisa lapho izinqumo zenziwa khona kunciphisa kakhulu ukudideka kokushintsha umongo. Amapulatifomu afana ne-Mewayz, ehlanganisa ukusebenza phakathi kwe-CRM, HR, namamojula wephrojekthi, isiza amaqembu ukusungula imizila yokuxhumana ecacile - ukuze izingxoxo ezifanele zenzeke ezindaweni ezifanele, ngaso sonke isikhathi.

2. Umnotho Wezaziso: Vikela Ukunaka Kwabanye Abantu

Wonke umlayezo owuthumelayo engxoxweni yeqembu uvula isaziso kuwo wonke amalungu. Phindaphinda lokho ngabantu abangu-20 kanye nomkhuba wokuthumela imicabango ngemilayezo emihlanu ehlukene yomugqa owodwa esikhundleni sendima eyodwa ehambisanayo, futhi usanda kuqhumisa ibhomu lesaziso ngezikhathi zantambama zabantu abangamashumi amabili nambili. Lona, ngokungangabazeki, umthetho owephulwa kakhulu ekuxhumaneni kwedijithali - futhi yilowo odala ukucasuka okuthule kakhulu.

Cabanga ngezaziso zengxoxo yeqembu njengesisetshenziswa esabiwe, esifana nesikhathi somhlangano noma isabelomali somphakathi. Ukuhlukanisa umcabango emilayezweni eminingi ngoba kuzwakala ukuthi ingxoxo kakhulu akuyona ingxoxo — akunandaba. Bhala umlayezo wakho, bese uwuthumela. Uma wabelana ngezingcezu eziningi zolwazi ezihlobene, sebenzisa umlayezo owodwa, owakheke kahle kunokusakaza okusheshayo kwemigqa ngayinye.

Kuphinde kube nombuzo wesikhathi. Umlayezo othunyelwe ngo-6:30 AM engxoxweni yeqembu lochwepheshe namalungu ezindaweni zesikhathi ezintathu ezihlukene awugcini nje ngokuhlelwa isikhathi esibi - ubonisa ukuntula ukwazi kwendawo mayelana nezimpilo zozakwenu. Izinkundla eziningi zinikeza ukuhlela umlayezo. Yisebenzise. Umbono wakho wango-2 AM ungalinda kuze kube yihora lempucuko, futhi ozakwenu bazokubonga ngakho.

"Ikhwalithi yokuxhumana kwakho ayilinganiswa ngokuthi usho okuningi kangakanani - ikalwa ngokuthi umlayezo wakho ufike ngempumelelo kangakanani kubantu abawutholayo."

3. Isiyalo Sochungechunge: Gcina Isiteshi Esiyinhloko Siphefumula

Enye yezinto ezilimaza kakhulu engxoxweni yeqembu ekhiqizayo ingxoxo eseceleni engavinjelwe. Othile ubuza umbuzo olula wokuhlela, abantu abathathu baphendula ngesikhathi esisodwa ngolwazi oluhluke kancane, abanye ababili bengeza ukuphawula okucacisayo, futhi phakathi nemizuzu emine isibuyekezo sangempela sephrojekthi esasidingwa ubuholi singcwatshwe ngaphansi kwemilayezo engu-23 mayelana nokuthi iyiphi inguqulo yesipredishithi ekhona manje. Izici zochungechunge zikhona ukuze kuvinjwe lokhu - futhi ukuzisebenzisa njalo kuwuphawu lwamaqembu asebenza kakhulu.

Umqondo uqondile: iziteshi eziyinhloko kufanele ziphathe isignali, hhayi umsindo. I-Granular back-and-for, izincazelo, kanye nezingxoxo ezincane ezinemininingwane ziyingxenye yochungechunge lapho zitholakala khona kulabo abazidingayo kodwa zingaphazamisi wonke umuntu. Idatha yakhe yangaphakathi ka-Slack iphakamisa amaqembu asebenzisa ngokungaguquki umbiko wokuthungatha ngo-27% wokuphazamiseka okuncane futhi aqedele amaphrojekthi anamaphutha ahlobene nokuxhumana ambalwa kakhulu.

Kusetshenziswa emisebenzini yebhizinisi, isiyalo sochungechunge empeleni sifana nedijithali ye-ajenda yomhlangano eqhutshwa kahle. Izinqumo zenzeka ezindaweni eziqokiwe. Ama-Tangents ayamukelwa futhi aqondiswe kabusha ngokufanelekile. Isiteshi esikhulu sihlala siyithuluzi lokuxhumana elisebenzisekayo kunesizinda sokumba imivubukulo. Uma inhlangano yakho idonsa kanzima ngalokhu, ngokuvamile kuwuphawu lokuthi isakhiwo sakho sokuxhumana sidinga ukucaciswa ezingeni lesistimu - hhayi nje ukugudluzwa kokuziphatha komuntu ngamunye.

4. Umbuzo othi Thulisa-noma-Ushiye: Ungaphuma Kanjani Ngaphandle Kokoniwa

Lapha yilapho indlela yokuziphatha yengxoxo yeqembu iba ntekenteke ngempela. Ungezwe eqenjini elingasakusizi — mhlawumbe iphrojekthi esongwayo, umcimbi uphasisiwe, noma ingxoxo isivele yaqala. Umbuzo wokuthi kuthuliswe unomphela noma ukulishiya iqembu uhlezi endaweni yomphakathi ekhokhiswa ngokumangazayo, ikakhulukazi ezimweni zobungcweti.

Nali i-hierarchy engakhulunywa abantu abaningi abayilandelayo ngokuqonda:

• Thulisa, ungashiyi — emaqenjini lapho ukungabikho kwakho kuzoqashelwa khona futhi okungase kube nzima, njengesiteshi esigcwele inkampani noma iqembu lephrojekthi yeklayenti
• Hamba ngokuthula — kufanele amaqembu angahlelekile (ukuhlelwa komcimbi, ukuxhumanisa okukodwa) uma injongo yawo isiphelele ngokucacile
• Memezela ukuhamba kwakho — kuyadingeka kuphela uma ukungabikho kwakho kuzodala ukudideka ekusebenzeni noma uma unesizathu esiqondile sokuxhumana
• Faka kungobo yomlando noma vala — inketho ehlanzekile yamaqembu owalawulayo, uma injongo yawo isiphelile
• Xhumana naye ngasese — uma ukuhamba kungase kufundwe kabi njengesidlaliso somphakathi, umlayezo oqondile osheshayo uvikela noma yimiphi imizwa elimele

Umgomo oyinhloko: fanisa ukusemthethweni kokuphuma kwakho nendlela esemthethweni yeqembu. Ukushiya iqembu le-WhatsApp lomakhelwane ngesikhathi sokungqubuzana kuzothumela umlayezo ukuthi uyahlosile noma cha. Ukushiya isiteshi se-Slack kuphrojekthi ophume kuyo akubonakali. Funda isisindo somphakathi sesikhala ngaphambi kokuthi uthathe umnyakazo wakho.

5. Inkinga Yerisidi Efundiwe: Ukuba khona Kuqhathaniswa Nokucindezela

Amarisidi okufunda — amamaki amakhikhi amabili amancane noma izinkomba zokuthi "Kubonwe ngabangu-12" - bethule isendlalelo esisha ngokuphelele sokukhathazeka komphakathi ekuxhumaneni kwedijithali. Uma usubone umlayezo futhi ungaphenduli, wenze ukukhetha okubonakalayo. Lokhu kubonakala kudala ingcindezi ecashile kodwa yangempela eguquguqukayo, ikakhulukazi ezingxoxweni zamaqembu ezichwepheshile lapho ukusabela okucatshangelwayo kuvame ukulingana nokuzibandakanya nokwethembeka.

Umthetho ongashiwongo lapha umayelana nokuphatha okulindelekile ngokuqhubekayo kunokuba ngokuqhubekayo. Uma ufunda umlayezo futhi udinga isikhathi sokuphendula ngendlela efanele, ukuvuma okufushane ("Ngikutholile lokhu, kuzolandelelwa ekupheleni kosuku") kwenza okuningi ukulondoloza umusa kunokuthula — ngisho noma ukuthula kwamukeleka ngokobuchwepheshe. Lokhu kuyiqiniso ikakhulukazi kwabathatha izinqumo ezinhlanganweni amathimba azo angase alinde imibono ngaphambi kokuba aqhubekele phambili.

Kumabhizinisi, lokhu kuxhuma ngqo ekusebenzeni kahle. Amaqembu asungula izimiso ezicacile zesikhathi sokuphendula eziteshini zawo zedijithali - esikhundleni sokusebenza ngendlela engaqondakali njalo elindelwe - abika ukutubeka okuphansi kakhulu kanye nokukhiqiza okuphezulu kakhulu. Ukuphathwa kwephrojekthi ka-Mewayz kanye namamojula we-HR avumela abaphathi ukuthi bakhe lokhu okulindelekile kwezokuxhumana kube ukuhamba komsebenzi kweqembu ngokusobala, behlisa ingcindezi engabonakali edalwa yimithetho engabhalwanga bese ifaka esikhundleni sazo izindinganiso okuvunyelwene ngazo, nezingafihli lutho.

6. Ikhwalithi Yokuqukethwe Ngaphezulu Kwenani: Icala Elimelene Nomsindo

Wonke umlayezo owengezwe engxoxweni yeqembu unikela noma uphazamisa isilinganiso sayo sesignali-kuya-nomsindo. Iminikelo enenani eliphansi — izimpendulo zegama elilodwa, ukuvuma ngaphandle kokuqukethwe ("Siyabonga!"), noma ukwabelana ngezinto osekuyiminyaka emibili zisakazwa ku-inthanethi - kancane kancane kucekela phansi usizo olucatshangelwayo lwesiteshi. Uma iqembu selihlotshaniswa nomsindo, amalungu amanani aphezulu aqala ukuziyeka, futhi isiteshi silahlekelwa amandla aso okusebenza njengethuluzi lokuxhumanisa.

Abanikeli bengxoxo yeqembu bekhwalithi ephezulu babelana ngeqoqo lokuziphatha okufanele ukunakekelwa ngalo:

1. Bahola ngomugqa ophansi, banikeze umongo ngemva komlayezo oyinhloko esikhundleni sokungcwaba iphuzu eliyinhloko ekugcineni
2. Basebenzisa ukufometha ngenhloso — amachashazi amachashazi ohlu, agqamile ngolwazi olubucayi — kunokuba athumele izindonga zombhalo onganqamuki
3. Bamaka abantu ngabanye uma okuthile kudinga ukunakwa ngumuntu othize, kunokuba basakazele iqembu futhi bathembe ukuthi umuntu olungile uyabona
4. Basesha umlando wesiteshi ngaphambi kokubuza umbuzo ophendulwe ezinsukwini ezintathu ezedlule
5. Bahlukanisa phakathi kokwabelana ngolwazi nokucela isenzo, okwenza kucace ukuthi yikuphi

Umthelela oqongelelekayo wale mikhuba iyindawo yokuxhumana abantu abafuna ukuhlanganyela kuyo ngempela — kuneyodwa abayithulise buthule futhi bayihlole kabili ngeviki ngaphandle kwesibopho.

7. Ulwazi Olubucayi kanye Nenkohliso Yobumfihlo

Mhlawumbe awukho umgomo wezimiso zengxoxo zeqembu obaluleke kakhulu — noma ovame ukuzitshwa — kuneqiniso eliyisisekelo lokuthi izingxoxo zeqembu azizona izikhala eziyimfihlo. Izithombe-skrini zikhona. Amalungu ayashintsha. Amapulatifomu anezinqubomgomo zedatha. Okuzwakala njengengxoxo evamile phakathi kozakwethu abathembekile, ngomlayezo owodwa odluliselwe phambili noma isithombe-skrini sephutha, kube idokhumenti yomphakathi kakhulu.

Lokhu kubaluleke kakhulu ezingeni lomuntu siqu kanye nezinga lenhlangano. Izinqumo ezibucayi zabasebenzi, ulwazi lweklayenti, imininingwane yezezimali, nezinhlelo zamasu akukona okochungechunge lwemiyalezo yeqembu olungakahleleki - kungakhathaliseki ukuthi inkundla ithi iphephe kangakanani, futhi kungakhathaliseki ukuthi uwathemba kangakanani amalungu amanje alelo qembu. Ukwakheka kwamaqembu kuyashintsha. Abantu bashiya izinhlangano. Amadivayisi ayalahleka noma onakaliswe.

Kumabhizinisi, iziteki lapha ziphezulu kakhulu. Izinhlaka zokulawula ezifana ne-GDPR e-Europe kanye ne-HIPAA kwezokunakekelwa kwezempilo zidala isibopho sangempela somthetho solwazi olubucayi olwabiwe eziteshini ezingathobeli. Izinhlangano eziphethe iholo, amarekhodi akwa-HR, izinkontileka zamakhasimende, noma idatha yezezimali idinga amasistimu azinikele, avikelekile — hhayi ingxoxo yeqembu. I-OS yebhizinisi edidiyelwe ye-Mewayz ihlinzeka ngqo ngalolu hlobo lwendawo ehlelekile, lapho imisebenzi ebucayi efana nokucubungula iholo, imibhalo ye-HR, kanye nedatha ye-CRM ihlala ngamamojula akhelwe inhloso, alawulwa ukufinyelela kunochungechunge lwemiyalezo lapho ukubusa kungenakwenzeka ukunakekela.

Ukwakha Isiko Lokuxhumana Elisebenza Ngesikali

Ukuqonda okujulile okukhona kuyo yonke le migomo eyisikhombisa ukuthi isimilo sengxoxo yeqembu ayikona ngempela ngemiyalezo yomuntu ngamunye — imayelana nesiko lokuxhumana owakhayo ngokuhlanganyela noma eliguguleka kukho konke ukuxhumana. Amathimba nezinhlangano ezisungula izinkambiso ezisobala mayelana nokuxhumana kwedijithali zihlala zidlula lezo lapho lokhu okulindelekile kuhlala kusobala futhi kungashiwo.

Lokhu kusho ukuba nezingxoxo zangempela mayelana nendlela ithimba lakho elisebenzisa ngayo iziteshi ezihlukene, yiziphi izikhathi zokuphendula ezilindeleke kuziphi izimo, nokuthi izigaba ezahlukene zolwazi kufanele ziphile kuphi. Kusho ukuhlola ngezikhathi ezithile izingxoxo zeqembu ezikhona enhlanganweni yakho futhi ubuze ngokwethembeka ukuthi ingabe ngayinye isebenzela injongo yayo noma isiyimfuhlumfuhlu yedijithali. Futhi kusho ukuthi uzibambele mathupha - ngoba isiko lokuxhumana, ngaphezu kwanoma yikuphi okunye ukuziphatha kwenhlangano, kwalonjwa yilokho abaholi namalungu aphezulu abakwenzayo ngokubonakalayo.

Amathuluzi esiwasebenzisayo ukuxhumana anamandla kakhulu kunangaphambili. I-WhatsApp, i-Slack, Amaqembu, nezinye izinkundla eziningi zenze ukuxhumana kwashesha futhi kwavumelana nezimo kakhulu kunanoma yisiphi isizukulwane esasingacabanga. Kodwa isivinini nokulula kwalawa mathuluzi akukhiqizi ukuxhumana okuhle ngokuzenzakalelayo — kukhulisa noma yimiphi imikhuba nezinkambiso esiziletha kubo. Yakha imikhuba efanele, sungula imikhuba efanele, futhi ingxoxo yeqembu iba elinye lamathuluzi okuxhumana asebenza ngempumelelo kunqolobane yakho yobungcweti. Makube nomsindo ongalawuleki, futhi kuzoqeda ukunaka, amandla, nokuthakasela kwawo wonke umuntu okuyo buthule.

Imibuzo Evame Ukubuzwa

Imiphi imithetho evamise ukwephulwa yesimilo sengxoxo yeqembu?

Imithetho evame ukuphulwa ihlanganisa ukuthumela ama-monologue amade, angacelwanga ebusuku, ukusebenzisa izingxoxo zeqembu zezingxoxo zomuntu oyedwa, ukwazisa amalungu ngokweqile ngezibuyekezo ezingasho lutho, nokuziba injongo emisiwe yengxoxo. Izingcweti eziningi nazo zinenkinga ngephimbo — umlayezo ofundeka njengokujwayelekile kumthumeli ungase ubonakale njengongalaleli noma unolaka kubamukeli ngaphandle kosizo lwezwi.

Ngiyisebenzisa kanjani ngenhlonipho imingcele yengxoxo yeqembu ngaphandle kokudala ukungqubuzana?

Qala ngokusetha okulindele kusenesikhathi — phina isitatimende senjongo esifushane phezulu kunoma yiliphi iqembu elisha. Uma kweqiwa imingcele, khuluma ngayo ngesikhumbuzi esilula, esingasoli esikhundleni sokubiza umphakathi. Emaqenjini aphethe iziteshi zokuxhumana eziningi nokugeleza komsebenzi, izinkundla ezifana Mewayz (i-OS yebhizinisi lamamojula angu-207 ngo-$19/mo) zisiza ukuhlanganisa ukusebenzelana ukuze amaqembu azenzakalelayo abe esiteshini esifanele sengxoxo ngayinye.

Ingabe ukhona umehluko phakathi kokuziphatha kwengxoxo yeqembu emsebenzini nokusetshenziswa komuntu siqu?

Nakanjani. Izingxoxo zeqembu ezichwepheshile zidinga okusemthethweni okukhulu, ukugxila kwesihloko okucacile, kanye nokuzwela okuthuthukile esimisweni sesikhathi — akukho ukukhala kwasebusuku ngaphandle kwalapho kuphuthuma. Izingxoxo zomuntu siqu zivumela ukuguquguquka okwengeziwe kodwa zisazuza ekuhloniphaneni mayelana nemvamisa yezaziso nobude bomlayezo. Isimiso esiyisisekelo siyefana kuzo zombili izimo: cabangela izethameli zakho bese uzibuza ukuthi umlayezo wakho usiza iqembu noma wena ngokwakho.

Amabhizinisi angakwazi kanjani ukwakha imikhuba engcono yokuxhumana kuwo wonke amaqembu awo?

Amabhizinisi kufanele asungule imihlahlandlela yokuxhumana ebhaliwe ehlanganisa okulindelwe izimpendulo, injongo yesiteshi, kanye nezinkambiso zangemuva kwamahora. Ukungena njalo kusiza ukuqinisa le mikhuba ngaphambi kokuba imikhuba emibi iqine. Amathuluzi afana Mewayz, isistimu yokusebenza yebhizinisi engamamojula angu-207 etholakala ngo-$19/mo, anikeza amaqembu izindawo ezihlelekile ezehlisa isiphithiphithi sokuxhumana ngokugcina izingxoxo, imisebenzi, nokugeleza komsebenzi kuhlelwe endaweni eyodwa, okukhuthaza ngokwemvelo ukuziphatha okungcono kwedijithali.