Indlela ababoneleli ngeNkonzo ye-IT abadibanisa ngayo ngenzuzo iSoftware yeShishini kwiiNkonzo eziLawulwayo

Umda oMtsha weeNkonzo eziLawulwayo ze-IT

Kangangamashumi eminyaka, ababoneleli ngenkonzo ye-IT bakha amashishini abo kwinkxaso ye-break-fix, ukugcinwa kweseva, kunye nolawulo lwenethiwekhi. Kodwa uguquko lwamafu luthengise ezi nkonzo zisisiseko. Ii-MSPs zanamhlanje ezinolwazi ziguquka zibe ngamaqabane anobuchule boshishino ngokudibanisa usetyenziso lwesoftware oluyimfuneko ngokuthe ngqo kwinkonzo enikezela ngayo. Esi ayisosongezo nje; lutshintsho olusisiseko ukusuka ekubeni liziko leendleko ukuya ekubeni ngumqhubi wokukhula kwabathengi. Ngokudibanisa isoftware-ebaluleke kakhulu kwishishini-ukusuka kwiCRM kunye ne-invoyisi ukuya kwi-HR kunye nohlalutyo-ngobuchule babo bobugcisa, ababoneleli benza ubudlelwane obuyimfuneko, obuncangathi obuyalela ingeniso yenyanga ephindaphindiweyo (MRR) kwaye banciphise kakhulu i-churn yabathengi. Abona baphumeleleyo kukubona uncamathiselo lwenkonzo lunyusa ixabiso lobomi bomxumi ngama-40% okanye ngaphezulu.

Kutheni uHlanganiso lweSoftware lungenaNxibelelwano lweeMSPs zale mihla

Imarike yeenkonzo ezilawulwayo ikhula ngokukhuphisana, nemida kwinkxaso ye-IT yesiqhelo iyancipha ngonyaka. Ababoneleli abacinga phambili bayaqonda ukuba indawo yabo eyodwa-ethenjwe ngesiseko sedijithali somthengi - yeyona nto ilungileyo yokuzisa izisombululo zesoftware yexabiso eliphezulu. Xa ulawula inethiwekhi yomxhasi, sele uqonda iintlungu zabo zokuhamba komsebenzi. Uyazi ukuba iqela labo lokuthengisa liyasokola ngokulandela umkhondo okhokelayo, ukuba isebe labo lokuphendula lichitha iiyure kwi-invoyisi yezandla, okanye ukuba ubunkokeli babo buswele uhlalutyo lwexesha lokwenyani. Olu lwazi lukuvumela ukuba umisele izisombululo zesoftware ezijongana ngqo nemiqobo yokusebenza.

Ngaphezu koko, abaxhasi bonganyelwe ngumthamo omkhulu weenketho ze-SaaS. Abanaxesha kunye nobuchule bobugcisa bokuvavanya, ukuphumeza, nokulawula izicelo ezininzi ezahlukeneyo. Banqwenela umboneleli omnye onokuqinisekisa ukuba istaki sabo sesoftware sisebenza ngaphandle komthungo kunye. Ngokunikezela ngesuti eqinisekisiweyo yezicelo ezidibeneyo zeshishini, uba ngumthombo omnye wenyaniso. Esi sicwangciso siguqula indima yakho ukusuka kwigcisa elisebenzayo ukuya kumcebisi weshishini osebenzayo, ukuthethelela amaxabiso eprimiyamu kunye nokukhuthaza ubuhlakani bexesha elide apho ujongwa njengenxalenye ebalulekileyo yempumelelo yabo yokusebenza.

Ukuchonga iSoftware eLungileyo kwiSitaki Senkonzo Yakho

Ayizizo zonke izicelo zeshishini ezifanelekileyo kwimodeli yeenkonzo ezilawulwayo. Izongezo ezifanelekileyo zesoftware zabelana ngeempawu ezifanayo: ziyimfuneko kwimisebenzi yemihla ngemihla, zinejiko lokufunda eliphakathi, zizuza ngokusetwa kobuchwephesha kunye nolawulo, kwaye zidibanisa kakuhle nezinye iinkqubo. Qala ngokuhlalutya awona manqaku axhaphakileyo entlungu avakaliswa ngabathengi bakho ngexesha lokuphononongwa kweshishini ngekota (QBRs). Ngaba bahlala bejongana neenkcukacha zomthengi ezingadibaniyo? Imodyuli yeCRM yimpendulo yakho. Ngaba amaxesha eprojekthi kunye nokuhlawula ityala liphupha elibi? Ulawulo lweprojekthi kunye nesoftware ye-invoyisi iya kunika isiqabu ngokukhawuleza.

Gxininisa kwisoftware eyenza ukubonakala nokusebenza ngempumelelo kuwo onke amasebe. Izixhobo ezifana needashbhodi zohlalutyo ezidityanisiweyo, iiphothali ze-HR, kunye neenkqubo zolawulo lwezithuthi zibonelela ngexabiso kumaqela amaninzi achaphazelekayo kumbutho wabathengi, nto leyo eyenza kube nzima ukurhoxisa inkonzo. Kukwabalulekile ukuba ukhethe iqonga elixhasa i-scalability kunye nokubhala okumhlophe. I-OS yeshishini lemodyuli, efana neMewayz eneemodyuli zayo ezihlanganisiweyo ezingama-208, ikuvumela ukuba uqale kancinci ngomnikelo ongundoqo onjengeCRM kwaye wandise ngokungenamgudu ube ziinkqubo zokurhola okanye zokubhukisha njengoko iimfuno zomthengi wakho zikhula. Le ndlela yemodyuli ikuthintela ukuba uvalelwe kwisisombululo esiqinileyo, esilinganayo kwaye ikuvumela ukuba ulungelelanise iphakheji yomxhasi ngamnye.

Ukwakha iQhinga lokuHlanganisa kunye nokusasazwa kwakho

Ukukhutshwa kwesoftware okuyimpumelelo kufuna ukucwangciswa okucokisekileyo. Ukuphunyezwa ngokuzenzekela ngoyena nobangela uphambili wokuphoxeka kwabaxumi kunye nokusilela kwenkonzo. Isicwangciso sakho kufuneka sibandakanye ukuhlanganiswa kobugcisa, ukufuduka kwedatha, uqeqesho lwabasebenzisi, kunye nenkxaso eqhubekayo.

Isigaba 1: Uvavanyo kunye ne-Scoping

Qala ngeseshoni yokufumanisa i-deep-dive kunye nomxhasi. Imephu yokuqhutywa komsebenzi wabo wangoku, chonga imithombo yedatha, kwaye usete iimetriki ezicacileyo zempumelelo. Ukudityaniswa kweCRM, oku kunokubandakanya ukuqonda imithombo ekhokelayo yangoku, amanqanaba okuthengisa, kunye neemfuno zokunika ingxelo. Misela idatha ekufuneka ifuduswe kwiinkqubo ezindala kwaye icoceke kwangaphambili ukuze ugweme iimeko zokulahla inkunkuma.

Isigaba 2: Ukuphunyezwa kweSiteji

Khupha isoftware ngokwezigaba, hayi zonke ngaxeshanye. Qala ngeqela elilingwayo labasebenzisi bamandla-kaninzi iqela lokuthengisa leCRM okanye imisebenzi ikhokelela kwimodyuli yezithuthi. Oku kukuvumela ukuba ukhuphe i-kinks, uqokelele ingxelo, kwaye ubonise impumelelo kwangethuba ngaphambi kokuqaliswa kwenkampani ngokubanzi. Sebenzisa esi sigaba ukwenza amaxwebhu aneenkcukacha kunye nezixhobo zoqeqesho ezilungiselelwe iimeko zabo zokusetyenziswa.

ISigaba 3: Uqeqesho noTshintsho loLawulo

Ukuchasa utshintsho ngowona mqobo mkhulu wokwamkelwa komntwana. Qhuba iiseshoni zoqeqesho ezisebenzisanayo ezigxile kwindlela isoftware entsha eyenza umsebenzi womsebenzisi ngamnye ube lula. Babonise indlela yokwenza imisebenzi edinayo kwaye bavelise iingxelo ebezingenakwenzeka ngaphambili. Zibeke njengomqeqeshi, hayi nje isifakeli.

IiModeli zeXabiso Ezonyusa Ixabiso kunye neNzuzo

Indlela ohlawulisa ngayo ezi nkonzo zongeziweyo ibalulekile. Injongo kukudala imeko yokuwina-win apho umxhasi ebona ixabiso eliphezulu kwaye ufezekise imida esempilweni. Ezona modeli zisebenzayo zizibundle ezihlanganisiweyo ezenza kube lula kubathengi ukuba bathi ewe.

• Ii-Tiered Bundles: Yenza iipakethe ezifana ne-"Basic IT + CRM," "Pro IT + CRM + Invoicing," kunye ne "Enterprise Full Stack." Oku kwenza inkqubo yokuthengisa ibe lula kwaye ikhuthaze i-upsells.
• Ngomsebenzisi ngamnye, Izongezo zenyanga nganye: Kwi-software enelayisensi ecacileyo yomsebenzisi ngamnye, yongeza i-markup phezu kwesiseko sakho somrhumo wenkonzo elawulwayo. Umzekelo, hlawula i-$ 10- $ 15 eyongezelelweyo ngomsebenzisi ngenyanga kwimodyuli yeCRM, ecocekileyo i-margin ukuba usebenzisa iqonga elinexabiso elithengiweyo le-API yesakhiwo.
• Amaxabiso asekelwe kwiXabiso:Kwiimodyuli ezihambisa i-ROI enkulu, njenge-analytics okanye i-automated payroll, cinga amaxabiso asekelwe kwixabiso elisekelwe kwixabiso elinikezelweyo kunokonga imali, kunokonga ipesenti. Umrhumo.

Soloko usakha amaxabiso akho ngokuqina engqondweni. Njengoko umxhasi wakho ekhula ukusuka kwi-10 ukuya kwabasebenzi abangama-50, ingeniso yesoftware yakho kufuneka ikhule ngokuhambelanayo. Kuphephe amaxabiso aphantsi kwesoftware elinganisa ngokusetyenziswa, njengoko ivala amandla akho engeniso.

ISikhokelo seNyathelo ngeNyathelo sokuPhuma kweSoftware yakho yokuqala

Ukulungele ukusasazwa? Landela esi sicwangciso-nyathelo esisi-8 sokuqinisekisa ukuphunyezwa okugudileyo okuseta umgangatho wempumelelo yexesha elizayo.

1. Khetha uMxhasi oyiNtshatsheli: Khetha umxhasi wexesha elide, osebenzisanayo osele eva intlungu ezakusonjululwa yisoftware yakho entsha.
2. Chaza ii-KPIs: Vumelana nge-key processing indicators (3-5 eg. I-30%, ukwandisa ukuguqulwa kwe-lead nge-15%).
3. Lungisa i-Environment: Misela isofthiwe kwibhokisi yesanti kuqala. Qwalasela ukuhamba komsebenzi, iimvume zabasebenzisi, kunye nokudibanisa kunye neenkqubo ezikhoyo ezifana ne-imeyile kunye nekhalenda.
4. Hamba kwaye uCoce Data: Ngenisa ngokucokisekileyo idatha ekhoyo yomxhasi, ukudibanisa kunye nokufaka umgangatho ochanekileyo ukuze uchaneke.
5. Qeqesha iQela le-Pilot: Ukuqhuba uqeqesho olusebenzayo kunye nabasebenzisi bamandla abachongiweyo
6. ukugxila kwimihla ngemihla yabasebenzisi bamandla, i-Live. Inkxaso:Qalisa kwiqela lokulinga. Ukubonelela ngenkxaso esabelayo kwiiveki ezimbini zokuqala ukwakha ukuzithemba kunye nokusombulula ngokukhawuleza imiba.
7. Qophela iNgxelo kwaye uQinise:Emva kweeveki ezimbini, cela ingxelo eneenkcukacha kwiqela lokulinga kwaye ulungise uqwalaselo ngokufanelekileyo.
8. Ukukhutshwa kweNkampani kunye neQBR:Yazisa yonke inkampani. Cwangcisa i-90 yeentsuku ze-QBR ukuphonononga ii-KPIs ezichazwe ngaphambili kwaye ubonise i-ROI.

Ukuhlanganiswa kwesoftware ye-MSP ephumelele kakhulu akukho malunga neteknoloji; bamalunga nokulungelelanisa isixhobo kunye neenjongo zoshishino zobuchule zomthengi. I-software isithuthi, kodwa ubuchule bakho njengomqhubi yiyona nto ihambisa ixabiso.

Ukusebenzisa i-Platform eManyeneyo ye-Scalability

Ukuzama ukudibanisa izicelo ezahlukeneyo ze-SaaS ezivela kubathengisi abahlukeneyo kuyindlela yokupheka amatyala obugcisa kunye nenkxaso yamaphupha amabi. Iingxabano ze-API, uhlaziyo olungahambelaniyo, kunye nobudlelwane bokuhlawula okuninzi kudala isiphithiphithi sokusebenza. Eyona ndlela ikrelekrele kukwakha isitakhi sakho senkonzo kwiqonga elimanyeneyo, elinemodyuli. Iqonga elifana neMewayz, elibonelela ngeemodyuli ezingama-208 phantsi kophahla olunye, libonelela nge-API enye, ubudlelwane obunye bokuhlawula, kunye namava omsebenzisi angaguqukiyo.

Le ndlela idityanisiweyo ithetha ukuba ungasebenzisa imodyuli yeCRM kumxhasi ngoMvulo kwaye, ngokwesicelo sabo, uvule iHR okanye imodyuli yolawulo lwezithuthi ngolwesiHlanu ngaphandle kwawo nawuphi na umsebenzi onzima wokudibanisa. Idatha ihamba ngokungenamthungo phakathi kweemodyuli, idala umthombo omnye wenyaniso kulo lonke ishishini. Kumboneleli, oku kunciphisa kakhulu iindleko zokuthengisa kunye nenkxaso yobugcisa ngaphezulu. Endaweni yokuba yingcaphephe kwiinkqubo zesoftware ezingama-20 ezahlukeneyo, iqela lakho liba yingcali kwiqonga elinye elinamandla, livumela ukuthunyelwa ngokukhawuleza kunye nokusombulula ingxaki. Oku kuncipha koko kuvumela ii-MSP ezincinci ukuba zikhuphisane namashishini amakhulu kakhulu.

Ikamva: Ukusuka kuMphathi we-IT ukuya kwi-Business Technology Partner

Ukudityaniswa kwesoftware yeshishini linyathelo lokuqala kwi-evolution enkulu. Ababoneleli ngenkonzo ye-IT abaya kuphumelela kwiminyaka elishumi ezayo ngabo bamkela ngokupheleleyo indima ye-Business Technology Partner. Oku kuthetha ukuhamba ngaphaya kokulawula isoftware ukusebenzisa idatha ngaphakathi kwezi nkqubo ukubonelela ngeengcebiso zobuchule. Uya kusebenzisa uhlalutyo oluvela kwiCRM yomthengi kunye neemodyuli ze-invoyisi ukuchonga iindlela zokuziphatha kwabathengi kunye nokuvuza kwengeniso. Uya kusebenzisa idatha ye-HR ukucebisa malunga nocwangciso lwabasebenzi.

Inkonzo oyinikelayo iya kwanda ukuze iquke inkqubo yoshishino oluzenzekelayo, ukuyilwa kwedeshibhodi yesiko, kunye nothethwano oluqhutywa yidatha. Umgca phakathi kwe-IT kunye nokucebisana kwezoshishino uya kufiphala, kudala amathuba angazange abonwe ngaphambili okukhula kunye nokwahlula. Ngokuqala uhambo lokudityaniswa kwesoftware ngoku, ubeka inkampani yakho phambili kolu tshintsho, ukwakha ubudlelwane bomthengi obusisiseko kunye nobuchule bobugcisa obufunekayo ukukhokela imakethi. Ikamva lelababoneleli abangagcini nje ngokugcina izibane kodwa abanceda abathengi babo babone ebumnyameni.

Imibuzo Ebuzwa Rhoqo

Zeziphi iindidi zesoftware yeshishini ekulula ukuba ii-MSPs zongeze kuqala?

I-CRM, i-invoyisi, kunye neemodyuli ezisisiseko zolawulo lweprojekthi zilungele ukuqala. Bajongana neebhotile eziqhelekileyo, ezibuhlungu kubathengi be-SMB kwaye bane-ROI ecacileyo, nto leyo eyenza kube lula ukuthengisa nokusetyenziswa.

Imalini ekufuneka ndiyiphawule indleko yesoftware xa ndiyidibanisa kwinkonzo yam?

Jonga i-30-50% yemarkup kwiindleko zesoftware esisiseko. Oku kubonelela ngomda onempilo ngelixa unikezela umxhasi ngesivumelwano esingcono kunokuba bathe bazifumana, baphumeza, kwaye bazilawula ngokwabo isoftware.

Yeyiphi eyona mpazamo inkulu eyenziwa zii-MSP xa zisongeza iinkonzo zesoftware?

Ukungaphumeleli ukubonelela ngolawulo olululo kunye notshintsho. Itekhnoloji ayinamsebenzi ukuba iqela lomthengi aliyithathi. Tyala kakhulu kuqeqesho nakwinkxaso eqhubekayo.

Ndinganikezela ngezi nkonzo zesoftware kubathengi abakuMboneleli weNkonzo oLawulwayo owahlukileyo we-IT?

Ewe, eli licebo elisebenzayo elidla ngokubizwa ngokuba 'yiSoftware-as-a-Service Management'. Nangona kunjalo, ingumceli mngeni ngakumbi njengoko uswele ulawulo kwiziseko ezingundoqo ezingundoqo, ngoko ke qala kubathengi apho unobudlelwane obukhoyo obuqinileyo.

Ingaba iqonga elidityanisiweyo elifana ne-Mewayz linceda njani i-MSP xa kuthelekiswa nokusebenzisa izixhobo ze-SaaS ezahlukeneyo?

Iqonga elidityanisiweyo linciphisa kakhulu ukuntsonkotha kohlanganiso, inkxaso ephezulu, kunye nolawulo lwamatyala. Ikuvumela ukuba ulinganise iminikelo yakho ngaphandle komthungo ngaphandle kokuba yingcaphephe kwiinkqubo ezininzi ezahlukeneyo.