Ukusuka kuMaziko oMnxeba ukuya kuMaziko oMyalelo: Ii-BPO zasePhilippine ziQhuba njani

Ukuphela kweXesha leZiko leeFoni: Uguquko lwePhilippine

Kangangamashumi eminyaka, igama elithi "Philippine BPO" (Ukukhutshwa kweNkqubo yoShishino) lifake imifanekiso yamaziko omnxeba amakhulu aphatha inkonzo yabathengi kwiimpawu zehlabathi. Eli candelo libe yindawo yamandla, igalelo elingaphezulu kwe-29 yeebhiliyoni zeedola kuqoqosho lwePhilippine kwaye liqeshe abantu abazizigidi ezi-1.3. Kodwa inguqu ezolileyo iyaqhubeka. Indlela elula yeziko leefowuni iya iphelelwa lixesha. Abathengi abasafuni ukulawula abathengisi abahlukeneyo abahlukeneyo ngenkxaso yabathengi, i-HR, i-IT, kunye nemali. Bafuna izisombululo ezidibeneyo. Ii-BPO ze-Philippine ziphendula ngokuvela kubaboneleli benkonzo enye ukuya kwiiplatifti zeshishini lenkonzo epheleleyo, zibe ngamaqabane anobuchule alawula yonke imisebenzi yeshishini ngokusebenzisa i-teknoloji edibeneyo efana ne-Mewayz. Olu tshintsho alulophuculo nje; lumfanekiso opheleleyo wendima yabo kwikhonkco lonikezelo lwehlabathi.

Ngaphaya kweFowuni: I-Forces Driving BPO Platformization

I-evolution iqhutywa yimikhosi yemarike enamandla. Okokuqala, ulindelo lwabathengi luye lwanyuka. Amashishini afuna okungakumbi kunokonga nje iindleko; bafuna amaqabane anokuthi aqhube ukusebenza kakuhle, abonelele ngolwazi oluqhutywa yidatha, kwaye alinganise kunye nawo ngaphandle komthungo. Ukulawula abathengisi abahlukeneyo ngenkxaso yengxoxo, i-payroll, i-CRM, kunye ne-analytics ayisebenzi kwaye idala ii-silos zedatha.

Okwesibini, itekhnoloji iye yaba luncedo olukhulu. Ukunyuka kweNkqubo yokuSebenza koShishino olubanzi (i-OS) njengeMewayz ivumela ii-BPO ukuba zijikeleze ngokukhawuleza. Esikhundleni sokwakha i-software ebiza kakhulu, i-proprietary software ukusuka ekuqaleni, banokusebenzisa i-platform yemodyuli enika iimodyuli ezidibeneyo ze-208-ukusuka kwi-CRM kunye ne-invoyisi kwi-HR kunye nohlalutyo oluphambili. Oku kubanika amandla okuhlanganisa izisombululo zesiko kubathengi ngeqhezu leendleko kunye nexesha. Ukufumaneka kwee-APIs (i-$ 4.99 / imodyuli) kunye nokukhethwa kweleyibhile emhlophe (i-$ 100 / inyanga) ithetha ukuba i-BPOs inokubethelela obu buchwepheshe bunamandla ngokuthe ngqo kwi-branding yabo, ibonise i-frontless seamless kubaxhasi babo.

I-Data Imperative

Mhlawumbi umqhubi obaluleke kakhulu yidatha. I-BPO yesiko inokuba nokuqonda kwiimetrikhi zokufowuna. I-BPO esekwe eqongeni, nangona kunjalo, inombono opheleleyo wemisebenzi yomthengi. Bangakwazi ukulungelelanisa amanqaku okwaneliseka kwabathengi kwi-CRM kunye nedatha ye-HR malunga nokusebenza kwe-arhente kunye neenkcukacha zemali kwiimodyuli ze-invoyisi. Oku kudala ixabiso elingenakulinganiswa, ukuguqula i-BPO ukusuka kwiziko leendleko ukuya kwiqabane lokuqonda okucwangcisiweyo.

I-Anatomy ye-Platform ye-BPO yanamhlanje: Iintsika zeNkonzo eziPhambili

Ngoko, i-platform ye-BPO yenkonzo epheleleyo ibonakala njani ngokwenene? Yakhelwe phezu kweentsika ezininzi ezidityanisiweyo ezihamba ngaphaya kweenkonzo zelizwi.

• Amava oMthengi aManyeneyo (CX): Oku kudibanisa ilizwi, i-imeyile, incoko, imidiya yoluntu, kunye nezixhobo ze-link-in-bio kuhambo lomthengi omnye. Iiarhente zinombono we-360-degree womthengi, uvumela inkonzo yobuqu kunye nesebenzayo.
• I-Back-Office Automation: Oku kubandakanya iimodyuli ze-HR kunye ne-payroll ukulawula abasebenzi babo abakhulu, kunye neenkonzo ze-invoyisi kunye ne-accounting abanokunika abathengi, ukuzenzekelayo iinkqubo zemali ezidinayo.
• Idatha kunye nomthombo we-Analytics we-Hub. I-BPO inokunika abathengi iideshibhodi zexesha langempela ezibonisa izibonakaliso zokusebenza eziphambili (KPIs) kuyo yonke intengiso, inkonzo, kunye nokusebenza, ukuguqula idatha eluhlaza kwi-intelligence yoshishino olusebenzayo.
• Ii-Specialized Verticals:Iiplatforms zivumela ii-BPOs ukuba ziphuhlise ubuchule kwii-niches ezifana ne-analytics yezempilo okanye imodyuli ye-e-commerce yorhwebo ngolawulo oluthe ngqo lwe-e-commerce ngokusebenza njengolawulo olukhawulezayo lokuhambisa, njengokwenza i-activating specific management. ukulandelela.

Ngokudibanisa ezi nkonzo, i-BPO inokunika umxhasi isisombululo esipheleleyo "seshishini kwibhokisi", ukulawula yonke into ukusuka ekuqeshweni nasekuhlawuleni abasebenzi ukuba baphathe intsebenziswano yabathengi kunye nokuvelisa iingxelo zokusebenza.

I-Blueprint yangempela-World: Indlela i-BPO eSebenzisa ngayo iMewayz

Inguqu inokuthi ibonakale imodeli echanekileyo, imodeli ehambelanayo, imodeli enokuthi ibonakale ifanelekileyo. Nantsi inyathelo ngenyathelo malunga nendlela i-BPO yasePhilippine inokusebenzisa ngayo iqonga elifana neMewayz ukuguqula iminikelo yalo.

1. Idinga uVavanyo kunye nokuKhethwa kweModyuli:I-BPO iqala ukuphicotha iinkonzo zayo zangoku kunye neemfuno zabaxhasi. Emva koko bakhetha iimodyuli ezifanelekileyo zeMewayz-mhlawumbi ziqala ngeCRM, inkqubo yetikiti, kunye nohlalutyo olusisiseko.
2. I-White-Labeling kunye ne-Brand: Ukusebenzisa ukhetho lwe-label emhlophe ye-Mewayz, i-BPO ilungisa ujongano lweqonga kunye ne-logo yayo, imibala, kunye ne-brand, ibonise njengobuchwephesha babo bobunikazi kubathengi.
3. Ukufuduka kweDatha kunye noManyano: Idatha ekhoyo ekhoyo kwiplatifti ifuduka ngokukhuselekileyo. Ii-API zisetyenziselwa ukudibanisa nazo naziphi na iinkqubo zelifa ezibalulekileyo umxhasi anqwenela ukuzigcina.
4. Uqeqesho lwe-Agent kunye ne-Onboarding:Abasebenzi be-BPO baqeqeshwe kwinkqubo entsha edibeneyo. Ubume obucacileyo beqonga elifana ne-Mewayz linciphisa ixesha loqeqesho xa kuthelekiswa nezixhobo ezininzi ezingafaniyo.
5. Ukukhupha uMthengi kunye nokuBoniswa kweXabiso:I-BPO iqhubela phambili abathengi bayo bokuqala be-pilot kwiqonga elitsha, ebonisa ingxelo eyongeziweyo, ukusebenza kakuhle, kunye nokunikezelwa kwenkonzo edibeneyo.
6. Ukusebenza ngempumelelo kwe-PO, i-Optimization, i-PO, i-Scaling, i-Scaling, i-Scaling, kunye ne-BPO iimodyuli ezongezelelweyo (umzekelo, i-HR, i-analytics ephezulu) ukwandisa ikhathalogu yenkonzo kunye nokujula ubudlelwane babathengi.

Injongo ayikona nje ukongeza isofthiwe, kodwa ukudala i-ecosystem ye-symbiotic apho ubuchule bomntu be-BPO bukhuliswe ngeteknoloji edibeneyo, ukuhambisa ixabiso elixubileyo kumxhasi.

The Tangible Belientsth PO. Phumelela

Olu tshintsho kwimodeli yeqonga ludala imeko ecacileyo yokuwina-win. Kumxhasi, iinzuzo zikhulu kakhulu. Bafumana indawo enye yoqhagamshelwano, ukuhlawuliswa lula, kunye nokuhamba kwedatha engenamthungo phakathi kwemisebenzi. Ukuthathwa kwezigqibo kukhawuleza kuba lonke ulwazi lukwindawo enye. Umxhasi unokubona indlela iphulo lokuthengisa elichaphazele ngayo umthamo wetikiti lenkxaso kunye nokuguqulwa kweentengiso kwideshibhodi enye.

Kwi-BPO, iinzuzo ziguqukile. Ingeniso ngomthengi ngamnye yonyuka kakhulu njengoko besuka ekuthengiseni inkonzo enye ukuya ekunikezeni isuti. Ukugcinwa kwabathengi kuphuculakuba ukuhlanganiswa okunzulu kwenza kube nzima kubathengi ukuba batshintshe ababoneleli. I-BPO iphinda iqinisekise ishishini layo ngokuchasene ne-automation; ngokulawula iqonga, banyusa ikhonkco lexabiso ukusuka ekuboneleleni ngabasebenzi ukuya ekuboneleleni ngezisombululo ezikrelekrele.

Ukujonga imingeni: uKhuseleko lweDatha kunye nokuPhucula iTalente

Olu tshintsho alukho ngaphandle kwemiqobo yalo. Eyona mingeni mibini ibalulekileyo kukhuseleko lwedatha kunye netalente.

Ukuphatha imali edibeneyo, i-HR, kunye neenkcukacha zabathengi kwiqonga elinye kwandisa uxanduva lokhuseleko. Ii-BPO kufuneka zisebenzisane namaqonga afana ne-Mewayz abeka phambili ukhuseleko lomgangatho weshishini, ukuthotyelwa kwemigangatho yamazwe ngamazwe njenge-GDPR, kunye nokubonelela ngezixhobo zolawulo lwedatha ezomeleleyo. Oku kuba yinxalenye ephambili yentengiso yabo, ebonisa ukuzinikela ekukhuseleni iimpahla zabathengi.

Okwesibini, italente efunekayo iyaguquka. Iiarhente kufuneka ziqeqeshwe kungekuphela nje kwi-etiquette yefowuni, kodwa ekuhambeni kweqonga lesoftware elintsonkothileyo kunye nokutolika iideshibhodi zedatha. Ii-BPO kufuneka zenze utyalo-mali kwiinkqubo zokuphucula izakhono eziqhubekayo, ziguqule abasebenzi babo ukuba babe ngabasombululi beengxaki ze-tech-savvy. Olu tyalo-mali, nangona kunjalo, lukhokelela kwimisebenzi enemivuzo ethe kratya kunye namazinga asezantsi e-attrition.

Ikamva Lidityanisiwe: Yintoni elandelayo kwii-BPO zasePhilippine?

I-evolution isaqala. Ii-BPO ezikhokelayo ziya kuqhubeka nokunyusa i-AI kunye nobuchule bokufunda komatshini ngaphakathi kwamaqonga abo ukunika uhlalutyo lokuxela kwangaphambili kunye ne-hyper-automation. Siza kubona ukunyuka kwe-platform ye-BPO ye-industry-specific-specific-"BPO ye-SaaS startups" okanye "i-BPO yababoneleli bezempilo" -abasebenzisa ulungelelwaniso olulungelelanisiweyo lweemodyuli ezifana neMewayz ukuhambisa ubuchwephesha obungalinganiyo obungalinganiyo.

Ishishini le-BPO ye-Philippine i-pool enzulu yetalente, inkcubeko yenkcubeko inika inzuzo entsha kunye nobungqina obunobungqina obuvela kwimarike yaseNtshona. imbonakalo-mhlaba. Ngokwamkela imodeli yesikhulumi, bamiselwe ukulawula ixesha elizayo leenkonzo zoshishino zehlabathi, kungekhona njengabathengisi, kodwa njengabalingane abayimfuneko.

Amanyathelo aSebenzayo kwii-BPO ezilungele ukuguqula

Kumkhokeli weBPO ofunda oku, ixesha lokuthatha amanyathelo ngoku. Qala ngophicotho lwangaphakathi lwezikhewu zenkonzo yakho kunye nezona zicelo zixhaphakileyo zabathengi. Jonga iinketho zeqonga, ukuqala ngenqanaba lasimahla njengeMewayz's ukuvavanya amanzi. Chonga iprojekthi yokulinga kunye nomxhasi othembekileyo ovulekele ukusungula izinto ezintsha. Ukufudukela kwiqonga luhambo, kodwa inyathelo lokuqala-ukukhetha iqabane lobuchwepheshe elifanelekileyo-lona libaluleke kakhulu. Ikamva lelezisombululo ezihlanganisiweyo, kwaye izixhobo zokuzakha sele zilapha.