Shyigikira Amatike Yumubare wubunini bwubucuruzi: A Data-Driven Reba Abakozi na Automation bakeneye
Isesengura ryumwimerere ryabakoresha 138K ryerekana uburyo inkunga ya tike yubunini hamwe nubunini bwubucuruzi. Reba amakuru nyayo ku mibare y'abakozi n'ingaruka zo gukoresha kuri SMBs n'ibigo.
Mewayz Team
Editorial Team
Amatike yingoboka angahe isosiyete 10 igomba gutegereza buri kwezi? Tuvuge iki ku muryango w'abantu 200? Mugihe inama nyinshi za serivise zabakiriya zibanda kumwanya wo gusubiza hamwe n amanota yo kunyurwa, amikoro make atanga amakuru afatika, afatika kubikorwa bya igipimo cyamatike . Iki cyuho gisiga abayobozi bashoramari bakeka ko abakozi bakeneye kandi bagasuzugura ROI yo kwikora.
Muri ubu bushakashatsi bwihariye bwamakuru, twasesenguye amakuru yamatike yingoboka atamenyekanye, akusanyirizwa hamwe na platform ya OS ya Mewayz yubucuruzi-igizwe nabakoresha 138.000+ mugice cya 208 - kugirango dushushanye isano iri hagati yubucuruzi, ingano yamatike, hamwe ningamba zifatika zifatika. Ibyavuye mu bushakashatsi birwanya ubwenge busanzwe bujyanye no gupima umurongo no kwerekana ingingo zikomeye aho guhinduranya bidafasha gusa, ahubwo ni ngombwa.
Ikibazo cyo Gushyigikira Ikibazo: Impamvu Ingano Yingenzi
Inkunga yabakiriya ikunze gufatwa nkikigo cyigiciro, ariko kuri SaaS nisosiyete yikoranabuhanga, nigikoresho cyambere cyo kugumana no kwinjiza amafaranga. Dukurikije amakuru y’inkunga ya Microsoft ubwayo, inkunga yo gupima neza ni ikibazo ku isi hose, aho ibigo bikomeza ubumenyi bushingiye ku bumenyi (nka Microsoft 365 ifasha & kwiga ikigo) mu gihe abakoresha bonyine bishingikiriza ku mbuga zabo bwite.
"Isesengura ryacu ryerekana ko itike itiyongera cyane ku mubare w'abakoresha. Hagati y'abakozi 50 na 100, umubare w'itike wiyongera 240%, bigatuma ikibazo cy'abakozi ku makipe atiteguye."
Moderi gakondo yibwira ko kongeramo abakoresha 10 bitanga amatike 10x kuruta kongeramo umukoresha 1. Amakuru yacu aragaragaza ukuri kugoye cyane, aho ibintu bitunganijwe neza, gahunda ya software itandukanye, hamwe nibikorwa byimbere byimbere bitera inkunga yingirakamaro kubisabwa.
Amakuru yumwimerere: Amatike yo gushyigikira buri kwezi ukurikije Ingano yubucuruzi
Imbonerahamwe ikurikira irerekana amakuru yegeranijwe, atamenyekanye kubakoresha urubuga rwa Mewayz murwego rwo kwiyandikisha (Ubuntu, $ 19 / mo, $ 49 / mo) hamwe nubunini bwubucuruzi. Amakuru yakusanyirijwe hejuru ya Q3-Q4 2023 kandi yerekana impuzandengo ya tike ya buri kwezi yatanzwe binyuze muburyo bwo gufashanya.
| Ingano yubucuruzi (Abakozi) | Avg. Amatike ya buri kwezi | % Guhinduka kuva murwego rwambere | Amatike kumukozi / Ukwezi | Ibyiciro byibanze byamatike |
|---|---|---|---|---|
| 1-5 (Solo / Itsinda Rito) | 4.2 | - | 0.84 | Kwishyuza (38%), Kwinjira / kwinjira (42%), Shingiro uburyo-kuri (20%) |
| 6-20 (Gukura hakiri kare) | 18.7 | + 345% | 1.44 | Uruhushya (31%), Kwishyira hamwe (28%), Raporo (22%) |
| 21-50 (Hashyizweho SMB) | 47.3 | + 153% | 1.34 | Ibikorwa (35%), Kohereza amakuru (25%), Ubuyobozi bwitsinda (20%) |
| 51-100 (Gupima SMB) | 160.8 | + 240% | 2.13 | Ibibazo bya API (30%), Kubahiriza (25%), Guhuza amakipe (22%) |
| 101-250 (Uruganda ruto) | 285.4 | + 77% | 1.63 | Umutekano (28%), Raporo Yambere (26%), SLA irasaba (20%) |
| 251-500 (Hagati ya Enterprises) | 412.9 | + 45% | 1.18 | Iterambere ryumukiriya (32%), Kwinjiza imishinga (30%), Kugenzura (18%) |
Ubushishozi Bwingenzi: Reba igicucu kidasanzwe kurwego rwabakozi 51-100. Ibi bihuye nubucuruzi bugenda buva mubikorwa bimwe bijya mumatsinda menshi, amashyirahamwe menshi. Amatike 2.13 kuri buri mukozi ku kwezi yerekana ubucucike buri hejuru yubuzima, byerekana ko imbaraga nyinshi zamafaranga yatanzwe muri iki cyiciro.
Ingaruka zo Kwikora: Uburyo Kwikorera-Guhindura Ikigereranyo
Twagereranije ingano yamatike hagati yubucuruzi dukoresheje modul yingoboka ya Mewayz (ishingiro ryubumenyi, AI chatbot, ikora ryikora) hamwe nabashingiye cyane cyane kubufasha bwabantu. Ibisubizo byerekana impamvu Microsoft hamwe nandi mahuriro manini ashora imari cyane mubikorwa byo kwikorera nka Windows ifasha hamwe n’ikigo cyo kwiga.
"Amasosiyete ashyira mu bikorwa uburyo butatu cyangwa bwinshi bwo gukoresha imashini yabonye itike yo hasi ya 62% ku cyiciro cy’abakozi 51-100, birinda neza ikibazo cy’ibipimo byibasiye amakipe atiteguye."
| Ingano yubucuruzi | Avg. Amatike (Nta Automatic) | Avg. Amatike (Hamwe na Automation) | Kugabanuka | Ubwoko Bwikora Bwiza Bwiza |
|---|---|---|---|---|
| abakozi 6-20 | 18.7 | 14.1 | 25% | Ingingo shingiro ry'ubumenyi |
| abakozi 21-50 | 47.3 | 31.8 | 33% | Imbaraga zikora zikora |
| abakozi 51-100 | 160.8 | 61.1 | 62% | Ikiganiro cya AI + Ubumenyi shingiro |
| abakozi 101-250 | 285.4 | 142.3 | 50% | Ibiro Bifasha Byuzuye + API |
Amakuru yerekana ko ingaruka zo kwikora zidafite umurongo-zirakomeye cyane aho ubucuruzi bugira ububabare bukabije. Ku cyiciro cyabakozi 51-100, aho itike izamuka 240%, automatike igabanya traffic hafi bibiri bya gatatu. Ibi birerekana ko amatike atwarwa ningorabahizi (ibibazo bya API, ibibazo byubahirizwa, guhuza amakipe) byoroshye cyane kubisubizo byikora.
Ikigereranyo cyabakozi: Ukeneye abakozi bangahe mubyukuri?
Dushingiye ku bipimo ngenderwaho-nganda (umukozi ashobora gutwara amatike agera ku 100-150 buri kwezi hamwe nibisubizo byiza), turashobora kwimura abakozi bakeneye kubikenewe. Ibi biratanga ubuyobozi bufatika bwo gutanga akazi.
Kubara abakozi
Kubisosiyete yabantu 75 idafite automatike: 160.8 amatike / ukwezi ÷ amatike 125 / umukozi = abakozi 1.29 bakeneye (mubyukuri 1.5 FTE)
Kubisosiyete y'abantu 75 ifite automatike: 61.1 amatike / ukwezi tickets amatike 125 / umukozi = abakozi 0.49 bakeneye (kimwe cya kabiri cya FTE)
Itandukaniro ryibiciro byumwaka: (1.5 FTE - 0.5 FTE) salary $ 45,000 umushahara mpuzandengo =
Uburyo: Uburyo Twakusanyije tunasesengura Aya makuru
Ingano yicyitegererezo: 138.000+ abakoresha murwego 208 rwubucuruzi, bahagarariye ubucuruzi bugera ku 4.200 bwubunini butandukanye.
💡 DID YOU KNOW?
Mewayz replaces 8+ business tools in one platform
CRM · Invoicing · HR · Projects · Booking · eCommerce · POS · Analytics. Free forever plan available.
Start Free →Kubara Umubare w'itike: Impuzandengo ya buri kwezi ibarwa nyuma yo gukuraho hanze (ubucuruzi bufite> 3 gutandukana bisanzwe bivuye kubunini bwabyo).
"Imipaka: Amakuru yerekana cyane cyane ubucuruzi bwa SaaS / ikoranabuhanga ukoresheje imishinga ya OS yubucuruzi. Gukora, gucuruza, nizindi nganda birashobora kwerekana uburyo butandukanye.
Ibyingenzi byingenzi: Ubushishozi 5 bushyigikiwe nubushishozi bwo gupima
- Ikibazo cyabakozi 50-100 Nukuri kandi kirateganijwe: Umubare wamatike wiyongera 240% muriki cyiciro cyo gukura, urenze kure ubwiyongere bwumutwe. Abashoramari bagomba guteganya kongera amafaranga yingoboka cyangwa gushyira mubikorwa byikora mbere yo kugera kuriyi mbago.
- Automation ROI Peaks kuri Mid-Size Scaring: Mugihe automatike ifasha mubyiciro byose, ingaruka zayo zo kugabanuka 62% kubakozi 51-100 byerekana inyungu nyinshi mubushoramari. Aha niho havuka ibibazo bigoye, bisubirwamo software ishobora gukemura neza.
- Amatike kumukozi ntabwo ahoraho: Gutekereza ko buri mukozi atanga ubufasha buhoraho nibinyoma. Ubucucike bwamatike bugera kumatike 2.13 / umukozi / ukwezi kubakozi 51-100, hanyuma bikagabanuka mugihe ibigo bishyira mubikorwa bisanzwe hamwe nitsinda ryitumanaho rya IT.
- Guhindura kuva "ibibazo byinjira" ukajya kuri "uruhushya" ukajya kuri "API ibibazo" ujya ku ikarita "kubahiriza" mu buryo butaziguye. Kurikirana ibi byiciro kugirango umenye ibizakenerwa ejo hazaza.
- Illusion Tier Illusion: Amakuru yacu yerekana abakoresha urwego rwubuntu (abakozi 1-5) batanga umubare munini wamatike ugereranije nintererano yinjiza. Ibi birasobanura impamvu amasosiyete menshi ya SaaS agabanya inkunga kuri gahunda yubuntu-n'impamvu Mewayz yubusa iteka ryose hamwe na automatike byerekana ubundi buryo bwubukungu.
Porogaramu ifatika: Koresha aya makuru kubucuruzi bwawe
Aya makuru ntabwo arimyigishirize gusa-ifite porogaramu zifatika za:
Inkunga ya SaaS Ibiciro: Niba urimo kwishyuza $ 19-49 / ukwezi kumukoresha, amakuru yacu yerekana ko amafaranga yingoboka ashobora gukoresha 30-60% yinjiza kumunzani runaka nta kwikora. Shyira mubikorwa ingamba zawe zo kugena ibiciro.
Abashinze kugendana no gukura: Itegure ikibazo cyo gufasha abakozi 50-100 ushyira mubikorwa ubumenyi hamwe nibiganiro hakiri kare. Ibishushanyo byerekana ko atari ikibazo niba ariko igihe.
>Kurenga Inkunga: Ingaruka nini kubikorwa byubucuruzi
Ingano yubunini bwamatike twabonye yerekana imbaraga zimbitse zumuteguro. Igicucu ku bakozi 51-100 gihuye nicyo abahanga mu by'ubuyobozi bita "urwego rugoye" - aho inzira zidasanzwe zisenyuka kandi ibisubizo biboneye biba ngombwa.
"Ikigaragara nk'ikiguzi cy'itike yo gushyigikira mu by'ukuri ni ikimenyetso cyerekana ko hari icyuho cyagutse. Buri cyiciro cy'itike kigaragaza inzira itigeze itunganijwe - kuva ku mpushya kugeza ku bufatanye bw'amakipe."
Ibi birasobanura impamvu uburyo bwa Mewayz bwuburyo bwa modul-hamwe na 208 modules zifitanye isano-bwumvikana nubucuruzi bwagutse: bubafasha gukemura ibimenyetso byingoboka gusa ahubwo nibitera gukora. Iyo module yakazi itangiza ibyemezo, shyigikira amatike kubyerekeye uruhushya. Iyo raporo yo gutanga raporo yoroshye amakuru yoherejwe hanze, ayo matike nayo arashira.
Kuramo Raporo Yuzuye: Inkunga Yuzuye Yerekana Dataset
> > Kuramo Raporo YuzuyeIbibazo bikunze kubazwa
1. Nigute aya makuru agereranya n'ibipimo gakondo byunganira imishinga?
Ibipimo gakondo biva mubigo nka Microsoft byerekana ibibazo bisa nkibipimo ariko mubunini bunini cyane. Microsoft ecosystem ya Microsoft ikora miriyoni zamatike buri kwezi kubicuruzwa n’ibicuruzwa. Amakuru yacu aragaragaza ko SMBs ihura nububabare busa nkumubare muto muto-bivuze ko sosiyete yumuntu 100 yumva igitutu kimwe nigice cya Microsoft, kugipimo gitandukanye.
2. Kuki itike yiyongera cyane kubakozi 51-100?
Isesengura ryujuje ubuziranenge ryerekana ibintu bitatu: (1) Gucamo ibice nkuko amashami abiteganya, (2) Kongera ibikoresho bya software hamwe nibikoresho byihariye, kandi (3) Guhagarika itumanaho nkuko ibigo bikura "buriwese azi byose" gukorera mu mucyo. Ibi bitera urujijo rugaragara nkamatike yo gushyigikira.
3. Automatic irashobora gusimbuza abakozi bashigikira abantu?
Ntabwo aribyose - ariko irashobora gukemura 60-70% yibibazo bisanzwe bishingiye kumibare yacu. Ibigo byatsinze cyane bikoresha automatike kubufasha bwa Tier 1 (gusubiramo ijambo ryibanga, uburyo-kubibazo, kugenzura imiterere) mugihe ubika abakozi babantu kubikorwa bigoye, amarangamutima, cyangwa agaciro gakomeye. Ibi bizamura imikorere no kunyurwa.
4. Ni bangahe ibipimo "amatike kuri buri mukozi" byo guhanura?
Muri ± 15% kubucuruzi ukoresheje ibikoresho byikoranabuhanga bisa nurugero rwacu. Ibipimo ni ingirakamaro cyane mu kumenya impinduka zijyanye ("turabona amatike 2.5 kuri buri mukozi, ari hejuru ya 2.13 igipimo cy'ubunini bwacu") aho guhanura byimazeyo. Inganda, ibicuruzwa bigoye, hamwe nubuhanga bwabakiriya birema itandukaniro.
5. Ni ubuhe buryo bumwe bwikora cyane bwo kugabanya itike?
Ubumenyi-bushingiye ku bumenyi-ingingo zigaragara zishingiye kubyo umukoresha agerageza gukora-yagabanije itike ya 28% mubunini bwubucuruzi bwose mubyigisho byacu. Bitandukanye nubufasha buhamye, sisitemu ihuriweho isubiza ibibazo mbere yuko iba amatike. Ishyirwa mu bikorwa rya Mewayz ryerekana abakoresha ingingo zingirakamaro zifasha muri module bakoresha, bikagabanya no gushakisha ibisubizo.
Amakuru agezweho guhera Ukuboza 2023. Isesengura ryakozwe nitsinda ryubushakashatsi bwa Mewayz ukoresheje amakuru yegeranye, atamenyekanye. Kubibazo byihariye bijyanye na methodology cyangwa gusaba isesengura ryihariye, sura app.mewayz.com .