Ibiryo Byihuta Bikoresha AI kugirango Yizere neza ko Abakozi Babantu Bavuga 'Nyamuneka' na 'Urakoze'

Hariho kandi urwego rwemewe n'amategeko iminyururu myinshi itigeze ibarwa neza. Amategeko yo gukurikirana amajwi ku kazi aratandukanye cyane mu nkiko. Mu bihugu byinshi byo muri Amerika ndetse no mu bihugu byinshi bigize Umuryango w’ubumwe bw’ibihugu by’Uburayi, kwandika imvugo y’abakozi utabanje kubiherwa uruhushya - ndetse no mu rwego rw’abakiriya - bitera ingaruka zikomeye zo kubahiriza. Amategeko y’ibanga ya Illinois y’ibanga n’amategeko asa na yo muri Texas na Washington ashobora gushyira iminyururu ku nshingano z’ibikorwa mu gihe sisitemu ya AI ifata amakuru y’ibinyabuzima amajwi atabanje kubimenyeshwa no kubyemera.

Mubyukuri Bitwara Serivisi Nkuru Yabakiriya

Niba kugenzura atari igisubizo, niki? Imyaka ibarirwa muri za mirongo yakira abashyitsi hamwe ninganda zikora ubushakashatsi zerekana ibintu bihoraho byerekana ibikorwa byukuri byabakozi. Nta na kimwe muri byo kirimo mikoro na algorithms.

• Inzego zihagije z'abakozi: Guhinduranya abakozi badahagije ni bo bonyine bahanura imikoranire mibi y'abakiriya. Iyo abakozi barengewe, ubupfura nubwambere bwapfuye.
• Kugenda neza:
• Kumenyekanisha no gutanga ibitekerezo: Abakozi bakira buri gihe kumenyekana neza - ntabwo ari ugukosora gusa - bakubye inshuro 4,6 gukora neza uko bashoboye, nkuko Gallup ibivuga.
• Sobanura inzira ziterambere: Iyo abakozi bambere bashobora kubona ejo hazaza harenze inshingano zabo, bashora byinshi mubikorwa byose.

Icyitegererezo kirasobanutse: serivisi nziza zabakiriya ni ibisubizo bya sisitemu , ntabwo imyitwarire yumuntu ku giti cye ishobora gukurwa mugukurikirana. Iva mubikorwa byateguwe neza, ibikoresho bihagije, hamwe nuburyo bwo kuyobora bufata abakozi nkabafatanyabikorwa aho gukurikiranwa.

Ikoranabuhanga rishyigikira aho gukora ubushakashatsi

Ibi ntibisobanura ko ikoranabuhanga ridafite uruhare - kure yaryo. Ubucuruzi bwa serivise nziza cyane burimo gukoresha ikoranabuhanga ntabwo ireba abakozi, ahubwo ni ugukuraho ubushyamirane bukora butuma imikoranire mibi yabakiriya byanze bikunze. Mugihe gahunda yawe yo guteganya gukora abakozi badahoraho, mugihe ibikorwa bya HR byashyinguwe mubipapuro, mugihe abayobozi bawe bamara umwanya munini mubikorwa byubuyobozi kuruta gutoza, ntanakimwe cyo kugenzura imvugo ya AI kizakemura ibizavamo.

Amahuriro nka Mewayz fata ubu buryo-bwambere uburyo bwo kuyobora abakozi. Aho kugirango igenzure kuri sisitemu zacitse, Mewayz itanga OS yubucuruzi ihuriweho hamwe na module ikubiyemo HR, gahunda, umushahara, CRM, hamwe nubuyobozi bukora - byose byateguwe kugirango habeho imikorere aho serivisi ikomeye ibera bisanzwe. Iyo abayobozi bashobora kubaka gahunda iboneye, gutunganya imishahara nta makosa, gukurikirana imikorere yikipe binyuze mubipimo bifatika, kandi bagakora ibikorwa bya HR batarohamye muri admin, bararekuwe gukora mubyukuri bitezimbere serivisi zabakiriya: kuyobora, umutoza, no gushyigikira amakipe yabo.

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Itandukaniro muri filozofiya rirakomeye. Igikoresho cyo kugenzura kibaza, "Umukozi yavuze amagambo meza?" Urubuga rwo gucunga abakozi rubaza ruti: "Ese umukozi afite ibyo akeneye kugirango akore akazi keza?" Uburyo bwa mbere buvura ibimenyetso. Igice cya kabiri gikemura imizi. Hamwe na modul zirenga 207 zahujwe, urubuga nka Mewayz rutuma ubucuruzi buhuza utudomo hagati yo guteganya neza, guhemba umushahara, itumanaho ryamakipe, hamwe n’ibisubizo by’abakiriya - bitabaye ngombwa ko wandika ikiganiro kimwe.

Amasomo yavuye mubigo Byabonye neza

Reba itandukaniro riri hagati yubugenzuzi-buremereye nubufasha-buremereye mubikorwa. Chick-fil-A, ihora igereranya urwego rwambere rwibiryo byihuta muri serivisi zabakiriya muri Amerika, ntabwo ikoresha igenzura rya AI. Ahubwo, bashora cyane mumahugurwa y'abakozi, bishyura umushahara uri hejuru yisoko, bagumana umubare munini w'abakozi kurusha abanywanyi, kandi bakazamura imbere. Igisubizo cyabo cyicyubahiro "myishimo" ntabwo gishyirwa mubikorwa na algorithms - ni umuco wumuco abakozi bakurikiza kuko bumva bafite agaciro kandi bashyigikiwe.

Costco itanga urundi rugero rwigisha hanze ibiryo byihuse. Mu guhemba abakozi hejuru yikigereranyo cyinganda, gutanga ingengabihe iteganijwe, no gutanga iterambere ryukuri ryumwuga, bagera ku mwaka ku bicuruzwa byinjiza 8% gusa - ugereranije n’inganda zicuruza zingana na 60%. Amanota yabo yo kunyurwa yabakiriya ahora kumurongo wambere wumurenge wabo. Nta kugenzura AI bisabwa.

Ku rundi ruhande, ibigo byashyize mu bikorwa gahunda yo kugenzura ubukana bwagiye busanga inshuro nyinshi ko iterambere ryambere mu kubahiriza inyandiko ryashize mu mezi 3-6 mugihe abakozi bagiye cyangwa bagahabwa uburenganzira. Ubushakashatsi bwakozwe mu 2024 bwakozwe n’urwego runini rwa resitora yo mu Bwongereza bwashyizeho uburyo bwo gukurikirana imikoranire bwerekanye ko mu gihe "kubahiriza inyandiko" byazamutseho 15% mu gihembwe cya mbere, amanota y’abakiriya mu byukuri yagabanutseho 4% mu gihe kimwe. Abakiriya barashobora kuvuga itandukaniro riri hagati yubushyuhe nyabwo no kubahiriza.

Kubaka uburyo bwiza bwo kuba indashyikirwa muri serivisi

Kubafite ubucuruzi nabakoresha bareba AI ikurikirana ikinyabupfura, ibishuko birumvikana. Serivise yabakiriya ifite akamaro kanini, tekinoroji irahari, kandi irumva nkigisubizo cyamakuru yatanzwe kukibazo nyacyo. Ariko ibimenyetso bihora byerekana ko inzira irambye igana serivise nziza zinyura mubikorwa byibanze, ntabwo ikoranabuhanga ryo kugenzura.

Tangira ugenzura ibikorwa remezo byawe. Ese gahunda yawe yo guteganya irakwiye kandi iteganijwe? Umushahara utunganijwe neza kandi ku gihe - buri gihe? Abayobozi bawe bafite ibikoresho byo gukoresha igihe cyabo cyo gutoza kuruta ibibazo byo kuzimya umuriro? Ese ibikorwa bya HR byoroheje bihagije kuburyo kwurira umunyamuryango mushya bidatwara icyumweru cyumurongo mugari? Izi nizo shingiro zituma serivisi zikomeye zishoboka, kandi nibibazo byubucuruzi bugezweho byubatswe bigamije gukemura.

Inganda zikora ibiryo byihuse ziri mu masangano. Inzira imwe iganisha ku kugenzura gukomeye - kugenzura ntabwo ari amagambo gusa ahubwo ni ijwi, isura yo mu maso, kandi amaherezo yerekana ibimenyetso bya biometrike. Iyindi nzira iganisha kubikorwa byubwenge, ibikoresho byiza, nishoramari nyaryo mubantu bakorana nabakiriya inshuro miriyoni kumunsi. Tekinoroji yo gukurikira inzira irahari uyumunsi. Ikibazo nubwoko bwakazi - nubwoko bwuburambe bwabakiriya - ushaka kubaka.

AI nigikoresho gikomeye cyo guhindura ubucuruzi, ariko agaciro kayo kari hejuru guha imbaraga abakozi, ntabwo ari abapolisi . Iminyururu yumva iri tandukaniro niyo izakomeza gutera imbere mumyaka icumi uhereye - hamwe nabakozi b'indahemuka bavuga ngo "nyamuneka" na "urakoze" kuko babivuze, ntabwo ari ukubera ko imashini yumva.

Ibibazo bikunze kubazwa

Nigute AI ikoreshwa mugukurikirana abakozi ibiryo byihuse?

Iminyururu ikomeye nka Burger King ikoresha sisitemu yo kugenzura ikoreshwa na AI isesengura imvugo y'abakozi mugihe nyacyo. Sisitemu itanga amanota kubakozi kubipimo byubupfura - gukurikirana niba bakoresha interuro nka "nyamuneka," "urakoze," na "mugire umunsi mwiza." Ikoranabuhanga ryerekana abakozi batagera ku byanditswe byanditse, bigashyiraho urwego rwa sisitemu yo kugenzura aho bakorera hibandwa cyane cyane ku kubahiriza imikoranire myiza y’abakiriya.

Ni izihe nyungu zo kugenzura serivisi zabakiriya zikoreshwa na AI?

Abamushyigikiye bavuga ko kugenzura AI bitanga ubunararibonye bwabakiriya ahantu ibihumbi, kugabanya ibibazo, no kumenya amahirwe yo guhugura. Ikoranabuhanga rirashobora gutunganya imikoranire byihuse kuruta abagenzuzi b'abantu kandi ritanga ubushishozi bushingiye kumiterere ya serivisi. Kubafite francise bayobora ahantu henshi, kugenzura byikora bitanga ubugenzuzi bwagutse bidashoboka kugerwaho binyuze muburyo gakondo bwo kuyobora.

Ni izihe mpungenge zishingiye ku myitwarire ya AI ikurikirana imvugo y'abakozi?

Abakenguzamateka batera impungenge zikomeye zubwigenge bwabakozi, guhangayikishwa no kugenzura buri gihe, no kugabanya imikoranire yabantu ninyandiko zapimwe. Abakozi bavuga ko bumvise ubumuntu iyo buri jambo ryatsinzwe na algorithms. Hariho kandi ingaruka zijyanye no kwihererana nibibazo byerekeranye no kumenya niba ikinyabupfura gishyirwa mu bikorwa kunezeza abakiriya cyangwa gusa kigatera umuco wo kubahiriza imikorere itesha agaciro akazi keza.

Ubucuruzi buciriritse bushobora gukoresha AI mugutezimbere serivisi zabakiriya hatabayeho gukurikirana?

Rwose. Amahuriro nka Mewayz atanga uburyo bwubwenge hamwe na OS yubucuruzi 207-module, guhera kumadorari 19 / mo. Aho kugenzura, ubucuruzi buciriritse bushobora gukoresha uburyo bwa AI bwo gukusanya ibitekerezo byabakiriya, gucunga CRM, no gutumanaho kwitsinda - guha imbaraga abakozi ibikoresho byiza aho gukurikirana ijambo ryabo, gushiraho serivise nziza.