Fast Company Impact Council

Retail 3.0 yana ƙira don rayuwa ta gaske

A cikin zamani na gaba na tallace-tallace, masu nasara za su kasance waɗanda za su rage juzu'i a cikin cikakkiyar kwarewar ɗan adam. Kasuwanci ya kasance koyaushe yana samo asali ne a kan babban alkawari. Na farko shi ne farashi da sikelin. Sannan saukaka da saurin gudu. Kwanan nan, alama da ƙwarewa sun jagoranci jagoranci. Yanzu wani motsi...

12 min read Via www.fastcompany.com

Mewayz Team

Editorial Team

Fast Company Impact Council

Daga Ma'amaloli zuwa Canje-canje: Dawn of Retail 3.0

Tsawon shekaru da yawa, an ayyana yanayin da ake sayar da shi ta wasu manyan lokuta biyu. Retail 1.0 shine shekarun kantin na zahiri, wurin ganowa da sabis na sirri. Sa'an nan kuma ya zo Retail 2.0, juyin juya halin dijital, wanda ya ba da fifiko ga dacewa, hanyoyi marasa iyaka, da shawarwarin algorithmic, sau da yawa a kan haɗin gwiwar ɗan adam. A yau, muna shaida bullar Retail 3.0, wani ƙarfi mai ƙarfi na mafi kyawun duniyoyin biyu. Retail 3.0 ba game da kan layi ba ne akan layi; yana game da ƙirƙira haɗin kai, sassauƙa, da zurfin gogewar ɗan adam wanda ya dace da rayuwa ta gaske, ɓarna, da rashin tabbas. Dillali ne wanda ke fahimtar mahallin mahallin, yana tsammanin buƙatu, da kuma ƙimar lokacin abokin ciniki da daidaitattun mutane sama da komai.

Symphony mara kyau: Haɗa Digital da Jiki

Mafi ma'anar sifa ta Retail 3.0 ita ce zazzagewar tashoshi. Abokan ciniki ba sa tunani a cikin sharuddan "cinyar kan layi" ko "zuwa kantin." Suna siyayya kawai. Tafiya na iya farawa da tallan kafofin watsa labarun, ci gaba tare da ɗaukar odar kan layi a cikin kantin sayar da kayayyaki, kuma a biyo bayan yin oda na musamman ta hanyar wayar hannu. Alamar Retail 3.0 tana ƙira don wannan ruwa. Ka yi la'akari da siyan-online-pickup-in-store (BOPIS) wanda a zahiri ke aiki ba tare da lahani ba, ko abokan shago masu sanye da allunan don duba kaya, samun damar tarihin siyan abokin ciniki, da aiwatar da biyan kuɗi a ko'ina a kan bene. Wannan yana buƙatar haɗe-haɗen ra'ayi na ayyuka, inda ba'a toshe ƙima, bayanan abokin ciniki, da tashoshi na tallace-tallace amma suna aiki azaman tsari ɗaya, mai amsawa. An gina OS na kasuwanci na zamani kamar Mewayz don wannan ainihin ƙalubale, yana ba masu siyar da damar haɗa abubuwan siyar da su, kasuwancin e-commerce, da sarrafa kaya zuwa cibiyar tsakiya guda ɗaya, tabbatar da ƙwarewar abokin ciniki daidai kuma ba ta da ƙarfi, komai inda hulɗar ta faru.

Kwarewa akan Ma'amaloli

A cikin duniyar siyayya ta dannawa ɗaya, kantin kayan jiki dole ne ya ba da wani abu wanda allon ba zai iya ba. Shagunan sayar da kayayyaki na 3.0 suna canzawa daga wuraren rarrabawa kawai zuwa wuraren da ake amfani da su don al'umma da gogewa. Wurare ne don koyo, yin wasa, da haɗawa. Shagon kayan wasa na iya ɗaukar kulake masu gudana na mako-mako da azuzuwan yoga. Kantin sayar da littattafai na iya zama wurin shakatawa da kuma wurin tattaunawa na marubuci. Manufar ita ce ta haifar da raɗaɗin motsin rai da gina ƙabila a kusa da ƙimar alama. Wannan canjin gwaninta yana buƙatar wani nau'in kashin baya na aiki daban-wanda zai iya sarrafa littattafan taron, haɗin gwiwar al'umma, da siyar da sabis tare da samfuran gargajiya. Ƙarfafawar da dandamali kamar Mewayz ke bayarwa yana ba masu siyarwa damar daidaita ayyukan su cikin sauƙi don tallafawa waɗannan sabbin hanyoyin samun kuɗin shiga na gogewa ba tare da gyare-gyaren fasaha ba.

Hyper-Personalization in Real Time

Retail 2.0 yayi alƙawarin keɓantawa ta hanyar "abokan ciniki waɗanda suka sayi wannan kuma sun sayi..." algorithms. Retail 3.0 yana isar da shi ta hanyar fahimtar mahallin mutum kusa da niyya. Wannan keɓancewa ne wanda ke jin taimako, ba mai ban tsoro ba. Yana iya zama aikace-aikacen wayar hannu wanda ke ba da taswirar kantin sayar da kayayyaki wanda ke jagorantar ku kai tsaye zuwa abubuwan da ke cikin jerinku. Yana iya zama shirin aminci wanda ke ba da rangwame akan gauran kofi da kuka fi so a lokacin da kuka wuce hanyar kayan abinci. Wannan matakin dacewa yana buƙatar haɗewar bayanai na ainihin lokaci da aiki da kai mai wayo. Maɓallin iyawar sun haɗa da:

  • Babban Bayanin Abokin Ciniki: Ra'ayi ɗaya na binciken kan layi na abokin ciniki, siyayyar da ya gabata, da abubuwan da ake so.
  • Saƙon Yanayi-Aware: Aika tallace-tallace ko abubuwan da suka dace da wurin abokin ciniki na yanzu ko ayyukan kwanan nan.
  • Inventory Adaptive: A zahiri yana ba da shawarar madadin masu girma dabam ko launuka da ake samu a cikin kantin da ke kusa idan abun kan layi ya ƙare.
Retail 3.0 shine game da saduwa da abokin ciniki a lokacin buƙata, tare da tausayawa da dacewa. Bambanci ne tsakanin sayar da samfur da warware matsala.

Kashin baya agile: Ayyukan da ke Karfafawa

Babu ɗayan waɗannan da zai yiwu ba tare da samfurin aiki ba wanda yake da ƙarfi kamar yadda abokin ciniki ke tafiya da kansa. Tsare-tsare, tsarin gado wanda ke haifar da rikici ga ma'aikata da abokan ciniki ba su da wuri a cikin Retail 3.0. Dillalin na zamani yana buƙatar ƙashin baya mai ƙarfi wanda ke ƙarfafa ma'aikata, yana ba da haske na ainihin lokaci, da sarrafa ayyukan yau da kullun. Wannan shine inda manufar tsarin aiki na zamani ke haskakawa. Maimakon a kulle su a cikin rukunin software na monolithic, masu siyarwa za su iya amfani da dandamali mai sassauƙa kamar Mewayz don haɗa kayan aikin su mafi kyau don kasuwancin e-commerce, ma'aikata, ƙira, da CRM. Wannan tsarin daidaitawa yana ba da damar daidaitawa da sauri zuwa sabbin abubuwa, sauƙi mai sauƙi a lokutan yanayi mafi girma, da 'yancin yin ƙirƙira ba tare da tsohuwar fasaha ta riƙe shi ba. Maƙasudi na ƙarshe shine don 'yantar da ƙirƙira ɗan adam-ba da damar abokan shagunan su mai da hankali kan isar da sabis na ban mamaki da manajoji don mai da hankali kan dabarun, ba akan kokawa tare da maƙunsar rubutu da software ba.

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Tambayoyin da ake yawan yi

Daga Ma'amaloli zuwa Canje-canje: Alfijir na Kasuwanci 3.0

Tsawon shekaru da yawa, an ayyana yanayin da ake sayar da shi ta wasu manyan lokuta biyu. Retail 1.0 shine shekarun kantin na zahiri, wurin ganowa da sabis na sirri. Sa'an nan kuma ya zo Retail 2.0, juyin juya halin dijital, wanda ya ba da fifiko ga dacewa, hanyoyi marasa iyaka, da shawarwarin algorithmic, sau da yawa a kan haɗin gwiwar ɗan adam. A yau, muna shaida bullar Retail 3.0, wani ƙarfi mai ƙarfi na mafi kyawun duniyoyin biyu. Retail 3.0 ba game da kan layi ba ne akan layi; yana game da ƙirƙira haɗin kai, sassauƙa, da zurfin gogewar ɗan adam wanda ya dace da rayuwa ta gaske, ɓarna, da rashin tabbas. Dillali ne wanda ke fahimtar mahallin mahallin, yana tsammanin buƙatu, da kuma ƙimar lokacin abokin ciniki da daidaitattun mutane sama da komai.

Symphony mara kyau: Haɗa Digital da Jiki

Mafi ma'anar sifa ta Retail 3.0 ita ce zazzagewar tashoshi. Abokan ciniki ba sa tunani a cikin sharuddan "cinyar kan layi" ko "zuwa kantin." Suna siyayya kawai. Tafiya na iya farawa da tallan kafofin watsa labarun, ci gaba tare da ɗaukar odar kan layi a cikin kantin sayar da kayayyaki, kuma a biyo bayan yin oda na musamman ta hanyar wayar hannu. Alamar Retail 3.0 tana ƙira don wannan ruwa. Ka yi la'akari da siyan-online-pickup-in-store (BOPIS) wanda a zahiri ke aiki ba tare da lahani ba, ko abokan shago masu sanye da allunan don duba kaya, samun damar tarihin siyan abokin ciniki, da aiwatar da biyan kuɗi a ko'ina a kan bene. Wannan yana buƙatar haɗe-haɗen ra'ayi na ayyuka, inda ba'a toshe ƙima, bayanan abokin ciniki, da tashoshi na tallace-tallace amma suna aiki azaman tsari ɗaya, mai amsawa. An gina OS na kasuwanci na zamani kamar Mewayz don wannan ainihin ƙalubale, yana ba masu siyar da damar haɗa abubuwan siyar da su, kasuwancin e-commerce, da sarrafa kaya zuwa cibiyar tsakiya guda ɗaya, tabbatar da ƙwarewar abokin ciniki daidai kuma ba ta da ƙarfi, komai inda hulɗar ta faru.

Kwarewa akan Ma'amaloli

A cikin duniyar siyayya ta dannawa ɗaya, kantin kayan jiki dole ne ya ba da wani abu wanda allon ba zai iya ba. Shagunan sayar da kayayyaki na 3.0 suna canzawa daga wuraren rarrabawa kawai zuwa wuraren da ake amfani da su don al'umma da gogewa. Wurare ne don koyo, yin wasa, da haɗawa. Shagon kayan wasa na iya ɗaukar kulake masu gudana na mako-mako da azuzuwan yoga. Kantin sayar da littattafai na iya zama wurin shakatawa da kuma wurin tattaunawa na marubuci. Manufar ita ce ta haifar da raɗaɗin motsin rai da gina ƙabila a kusa da ƙimar alama. Wannan canjin gwaninta yana buƙatar wani nau'in kashin baya na aiki daban-wanda zai iya sarrafa littattafan taron, haɗin gwiwar al'umma, da siyar da sabis tare da samfuran gargajiya. Ƙarfafawar da dandamali kamar Mewayz ke bayarwa yana ba masu siyarwa damar daidaita ayyukan su cikin sauƙi don tallafawa waɗannan sabbin hanyoyin samun kuɗin shiga na gogewa ba tare da gyare-gyaren fasaha ba.

Hyper-Personalization in Real Time

Retail 2.0 yayi alƙawarin keɓantawa ta hanyar "abokan ciniki waɗanda suka sayi wannan kuma sun sayi..." algorithms. Retail 3.0 yana isar da shi ta hanyar fahimtar mahallin mutum kusa da niyya. Wannan keɓancewa ne wanda ke jin taimako, ba mai ban tsoro ba. Yana iya zama aikace-aikacen wayar hannu wanda ke ba da taswirar kantin sayar da kayayyaki wanda ke jagorantar ku kai tsaye zuwa abubuwan da ke cikin jerinku. Yana iya zama shirin aminci wanda ke ba da rangwame akan gauran kofi da kuka fi so a lokacin da kuka wuce hanyar kayan abinci. Wannan matakin dacewa yana buƙatar haɗewar bayanai na ainihin lokaci da aiki da kai mai wayo. Maɓallin iyawar sun haɗa da:

Kashin baya agile: Ayyuka masu ƙarfafawa

Babu ɗayan waɗannan da zai yiwu ba tare da samfurin aiki ba wanda yake da ƙarfi kamar yadda abokin ciniki ke tafiya da kansa. Tsare-tsare, tsarin gado wanda ke haifar da rikici ga ma'aikata da abokan ciniki ba su da wuri a cikin Retail 3.0. Dillalin na zamani yana buƙatar ƙashin baya mai ƙarfi wanda ke ƙarfafa ma'aikata, yana ba da haske na ainihin lokaci, da sarrafa ayyukan yau da kullun. Wannan shine inda manufar tsarin aiki na zamani ke haskakawa. Maimakon a kulle su a cikin rukunin software na monolithic, masu siyarwa za su iya amfani da dandamali mai sassauƙa kamar Mewayz don haɗa kayan aikin su mafi kyau don kasuwancin e-commerce, ma'aikata, ƙira, da CRM. Wannan tsarin daidaitawa yana ba da damar daidaitawa da sauri zuwa sabbin abubuwa, sauƙi mai sauƙi a lokutan yanayi mafi girma, da 'yancin yin ƙirƙira ba tare da tsohuwar fasaha ta riƙe shi ba. Maƙasudi na ƙarshe shine don 'yantar da ƙirƙira ɗan adam-ba da damar abokan shagunan su mai da hankali kan isar da sabis na ban mamaki da manajoji don mai da hankali kan dabarun, ba akan kokawa tare da maƙunsar rubutu da software ba.

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